Wagner Kia of Shrewsbury

“We had a great experience! The team worked with us on the price and made sure we got a deal we were comfortable with. The financing process was smooth, and everyone at the dealership was professional, friendly, and easy to work with. A special thank you to Yasser and Joe for helping us find the right car and making the entire process stress-free. We really appreciated the excellent customer service and would definitely recommend this dealership to anyone looking for a new vehicle!”

“Moe and Sean were very professional and helpful. Moe was my salesperson and Sean helped with knowledge regarding my used car purchase. Moe did a great job of answering any questions and his customer service was excellent. Sean also provided excellent customer service. I was very pleased with my experience. This is the 4th Kia we have bought from Kia Wagner.”

“Great dealership, great salespeople, and great cars! The easiest car purchase I've ever made! I will recommend them to everyone and will definitely be a repeat customer! Thanks Joe and Maria for everything!!”

“We had a mixed experience overall. Our salesperson, Madison, was excellent. She was patient, low-pressure, and genuinely focused on helping us find the right car within our budget. She made what can be a stressful process feel easy and straightforward, and we really appreciated working with her. The finance portion, however, was disappointing and took away from the overall experience. I understand that the Finance office is a sales role, and we expected to hear about optional products. That’s completely fair. But there’s a big difference between being transparent and respectful versus being pushy and disengaged. We didn’t feel like the final loan numbers were clearly walked through with us. Instead, there was a strong focus on selling a service plan, even after we explained that we needed to stick to a specific monthly budget. Once we declined, the tone noticeably changed and the interaction became very quiet and transactional. A better experience would have been simply walking us through the finalized numbers clearly and continuing to be helpful, regardless of whether we chose any add-ons. We’re happy with the car and very grateful to Madison, but the finance experience left a negative impression and is an area the dealership should improve.”

“What a beautiful establishment from the cars right down to my lovely salesperson Maria Habib! The managers Joe and Ashley and the leasing officer Tamsi were best supporting actors! They made me feel welcomed, worked with my budget and helped make my experience seamless! I came from Roxbury, Ma and would do it all again in a heartbeat because of such great service! A 10/10!”