BMW of Sherman Oaks

“10/10 Hunter assisted us from the moment we arrived and accommodated us until the moment we drove off (hours!!). Doug made finance... dare I say, enjoyable?! All in all, a high quality dealership with high quality people. Thanks again!”

“To the Service Department: I would like to share my experience with the Service Department at BMW Sherman Oaks. I visited the service center and spoke with Carlos, explaining the issues I was having with my car. Carlos listened attentively and promised that everything would be taken care of—that the car would be ready for pickup by that evening or the following morning—and that he would call me beforehand to confirm. However, no one called me—neither that day nor the next. I decided to call them myself, but I was bounced from one extension to another and was unable to obtain any information. Consequently, I drove to the dealership, hoping that the work had been completed and that I could pick up my car. Upon seeing me, Carlos appeared very displeased. I waited about 20 minutes for him to become available, then asked him: "Is my car ready?" It quickly became apparent that absolutely nothing had been done—they hadn't even prepared a repair estimate yet. I demanded to see the estimate and the breakdown of repair costs. They urged me to go home, assuring me that they would contact me with all the details. However, I realized that if I left, the car repairs would likely drag on indefinitely. So, I decided to stay and wait in the office. Within 40 minutes, I received all the information I needed. Once again, they promised that the car would be repaired and that they would call me. Yet, I never received that call. When I returned to pick up the car, Carlos wore an expression on his face that suggested he was doing me a huge favor. I frankly do not care whether he likes me or not; the fact remains that I spent $1,800 with your company. Not only did you fail to fulfill your obligations, but your employees also behaved unprofessionally. They seem to forget that you exist to serve us—not the other way around. There are numerous dealerships in our city, and customers have a vast array of choices.”

“I recently purchased a BMW 330, and I had a great experience working with Brenda. She was incredibly patient, honest, and took the time to guide me through every step of the process without any pressure. What I really appreciated was that she kept her word and made sure I got the best deal possible, just as she promised. If you’re looking for someone trustworthy and professional, I highly recommend working with Brenda.”

“Updated review — after having a hiccup to test drive the i4, the GM Toufie did everything to make it right. He turned it around to make it a great experience. Was a terrific transaction from start to finish. Kudos to members of his team —Fab customer service mngr Bernadette, finance handler Brenda, Ali in finance and Steve, their very savvy guru who patiently helped me set up the car features They were all welcoming and offered exceptional service. Made me feel like a VIP. Love my i4 dr40. Much thanks! I highly recommend this dealership.”

“Called about a car on Sunday, got the OTD price over the phone pretty quickly, then picked up the car Wednesday and took it home! They didn’t try and sell me any extra things or tack on any extra unnecessary fees and just kept everything straight forward with me. I dealt with Saleh Elshebli the whole way through, he made the process extremely quick and easy and would def recommend talking to him if you go here!”