BMW of Sherman Oaks

“Pathetic Service Experience I called ahead and specifically booked a loaner vehicle for an oil change and an open recall. Before bringing my car in, I confirmed the loaner arrangement with the service advisor. Screenshot attached. After driving 25 miles to the service center, waiting nearly 40 minutes, and going through the check-in process, I was told that my vehicle was not eligible for a loaner because the work was considered "too minor." This was completely inconsistent with what I had been told when scheduling the appointment, and another service center had informed me that the recall could take a full day. What made the experience even more frustrating was that the advisor spent time recommending additional maintenance services that were not yet due. After I declined those services, I was informed that I would not receive a loaner vehicle. The timing of that decision was concerning and left me questioning whether customers are treated differently based on whether they agree to additional paid services. The lack of communication and coordination between the scheduling team and service department wasted my time and caused significant inconvenience. Either the staff are not properly trained on their own policies, or customers are being given inaccurate information just to get them into the service center. I drove 25 miles based on the promise of a loaner, only to have that promise reversed after arriving and waiting. This is not how customers should be treated. Extremely disappointing experience. If a loaner cannot be provided, customers should be informed before they make a long trip and rearrange their schedules based on information that is later changed.”

“10/10 Hunter assisted us from the moment we arrived and accommodated us until the moment we drove off (hours!!). Doug made finance... dare I say, enjoyable?! All in all, a high quality dealership with high quality people. Thanks again!”

“I recently purchased a BMW 330, and I had a great experience working with Brenda. She was incredibly patient, honest, and took the time to guide me through every step of the process without any pressure. What I really appreciated was that she kept her word and made sure I got the best deal possible, just as she promised. If you’re looking for someone trustworthy and professional, I highly recommend working with Brenda.”

“Updated review — after having a hiccup to test drive the i4, the GM Toufie did everything to make it right. He turned it around to make it a great experience. Was a terrific transaction from start to finish. Kudos to members of his team —Fab customer service mngr Bernadette, finance handler Brenda, Ali in finance and Steve, their very savvy guru who patiently helped me set up the car features They were all welcoming and offered exceptional service. Made me feel like a VIP. Love my i4 dr40. Much thanks! I highly recommend this dealership.”

“Called about a car on Sunday, got the OTD price over the phone pretty quickly, then picked up the car Wednesday and took it home! They didn’t try and sell me any extra things or tack on any extra unnecessary fees and just kept everything straight forward with me. I dealt with Saleh Elshebli the whole way through, he made the process extremely quick and easy and would def recommend talking to him if you go here!”