Obrien Ford

“We were 9 hours from home and got a warning light on our F-150. O'Briens fit us in (when other Ford dealerships would not), and diagnosed the problem. The full fix would have been too big for us in our situation, but they made sure to tighten some loose sensor connections so we could get home safely. And they gave us a lift to Cracker Barrel so we could have lunch while they checked out our truck. Possibly the best customer service I've ever received from a dealership service center!”

“I understand the dealership has to make money. But when a serious buyer is sitting infront of you on a truck that's been on the lot for a little bit and you offer $250 off. That's an insult. Also if you wanna get the smallest thing fixed on youre truck make sure you have time to drop it off 6 times before they even order the part for it.”

“My Service advisor was Savannah, very kind/helpful. After I dropped off my vehicle they gave me a ride to my home and offered to delivery my vehicle to me at my house after it was done being serviced. Great place, no complaints.”

“O’Brien Ford in Shelbyville is a reliable, high quality but more importantly for timely and considerate. You don’t have to wait weeks to get your vehicle in the service department and I trust the technicians on my Super Duty. Savannah has been my service writer and done a magnificent job each time.”

“If you need service for your Ford vehicle this is the place. The service department is very friendly, especially Casey. They will do anything they can to help you and the service is very fast. When you check out they will go over everything they did in detail.”