Classic Ford Lincoln of Shelby

“My father took his 2015 F-350 to Classic Ford Shelby for nothing more than a backup camera recall. During the visit, the service department told him the engine was leaking oil from the drain plug and presented him with an estimate for $1,565.47. I am an experienced mechanic, and I inspected the truck myself after he brought it home. The leak is at the drain plug. The estimate even states, “May only need plug but may need pan as well.” Despite acknowledging that it may only need a drain plug, they quoted over $1,500. A drain plug costs only a few dollars, and even a replacement oil pan for this truck is nowhere near what would justify a $1,500 repair. Presenting a customer with a four-figure estimate before determining whether the inexpensive repair will solve the problem is unacceptable. My father is a disabled veteran on a fixed income. Thankfully he has family with mechanical experience to look things over before approving repairs. Not everyone has that luxury. This experience destroyed my confidence in this dealership’s service department. If you’re handed a large repair estimate here, get a second opinion before spending your money.”

“Great customer service! My recalls couldn’t all be completed on the original day due to parts availability, but they got me back in quickly and finished everything for my 2020 Ford Explorer. They had to keep my vehicle overnight and even provided me with a rental, which I liked so much that I may consider purchasing one in the future. From the very first service visit, the communication was excellent from Hannah. Even the advisor that had just started 3 wks ago, done an Amazing job when Hannah was away from her desk. Not only did they keep me updated verbally, but they also provided a video showing everything that was done to my vehicle in the shop. That was truly the icing on the cake! I’ve never had a service department do that before, and it showed how thorough and transparent they are. Even down to the cashier she was very informative and easy to pick up my vehicle and return the rental. I’m extremely happy with the service from start to finish. Highly recommend!”

“This was one of the easiest and quickest buying experience. I met with Anthony Graham and took my 2026 Ford F150 Lariat for a test drive and signed the papers and took delivery withoutbwaitung or multiple trips back to the dealer. Anthony explained and went over every detail and features that are new to the vehicle. This type of service has been missing at other dealerships. I had been looking for a specific color and package and found it, thanks to their extensive Inventory. Classic Ford Lincoln of Shelby has earned my respect and loyalty as a customer.”

“I came on the lot at 5:40pm on a Friday. I was immediately greeted and led right to the Bronco I asked to drive. Gary was incredibly laid back and friendly letting both my brother and I take it for a test drive as long as we wanted. I wanted to buy it but it was a bit beyond a price I was willing to pay. They worked out a deal within my price range that I couldn't refuse. I have to say that I had a great experience with this dealership and would definitely come back again. I have already put almost 200 miles on the Bronco and I love it more than when I first took the keys. Thank you guys for an experience I won't soon forget. You gave me the vehicle of my dreams and I'm so thankful.”

“Had a great experience working with Gary today! We drove up from Concord to test drive a truck and went home with it same day. Sometimes at other places you'll get salesmen who are clearly just trying to make sales goal, but Gary was down to earth and personable. He made the process seamless and pain free! Thankful for a hassle-free car buying experience!”