Toyota of Massapequa

“had an outstanding experience leasing my new Toyota Grand Highlander from Toyota of Massapequa. After driving my Tacoma for 17 years, trading it in was a bittersweet moment, but Karen Torres made the entire process exciting, smooth, and completely stress-free. I knew exactly what I wanted—the specific color, model, and configuration—and rather than trying to convince me to settle for something else, Karen took the time to locate the perfect vehicle. It took about two months to find, but throughout the entire wait she kept me updated with regular follow-ups and excellent communication. I always knew what was going on, and I truly appreciated that she never forgot about me or left me wondering. When my Grand Highlander finally arrived, everything went exactly as promised. The leasing process was straightforward, painless, and honestly one of the best car-buying experiences I’ve ever had. Karen was knowledgeable, patient, professional, and genuinely cared about making sure I was happy every step of the way. Thank you to Karen Torres and everyone at Toyota of Massapequa for making such a big milestone an enjoyable experience. I absolutely love my new Grand Highlander, and I wouldn’t hesitate to recommend both Karen and Toyota of Massapequa to anyone looking for an honest, hassle-free dealership experience. Five stars all the way!”

“Cristopher Castillo is amazing. He is the salesman that we had the pleasure of working worth. He is one of the most hardworking and respectable young men I’ve ever met. From the beginning he assured us that despite the difference in price we would make something work and that he would be with us every step of the way. He is such an admirable gentleman and I recommend anybody who visits this dealership request for him because he will not steer you wrong. Not only was he hardworking but he was straight forward and honest despite other salesman at many other dealers just trying to sell you a car. Daniel Algarin who is one of the managers is quite the gentleman as well. He came over and introduced himself and was the one who gave Christopher the flexibility to make us as the customers satisfied. He runs a superb operation at this dealership and I would 11/10 recommend anyone looking for a vehicle to go check it out!”

“**UPDATED REVIEW: Although Raymond was a great salesman and got me the deal I wanted, my experience after the sale was disappointing. Before signing the paperwork, I had a verbal agreement that the roof rack would be removed because I did not want it. I was told it would not be an issue and that I could come back after Memorial Day weekend. I returned that Tuesday and was told the service department was very busy and to come back the next day. To avoid any confusion, I proactively made an appointment first thing the following morning. When I arrived, before I could even pull into the service garage, a woman in the service department told me that if the roof rack came with the truck, it could not be removed. I found that very strange because I had already been told by two different employees that removing it would not be a problem. I also knew the roof rack could be removed, but I felt that after purchasing a brand-new vehicle, this was a simple request that should have been honored. I left and called Toyota in Hempstead for a second opinion. They told me they were surprised I had been given that information because removing the roof rack is a simple process that only requires plastic covers and seals to cover the mounting points. They said they could do it, but because I did not purchase the vehicle from them, I would have to pay for the parts and labor. At that point, I became extremely frustrated. I spent much of the day trying to reach a manager at Toyota of Massapequa. Several times I was placed on hold and then disconnected. When I finally got through to a manager, he seemed annoyed that I kept calling and immediately tried to place the blame on my salesperson. I do not believe this was Raymond’s fault at all. My issue was with the service department providing inaccurate information and telling me the roof rack could not be removed without leaving exposed holes in the roof. The manager told me he would speak with the service department and call me back to see what could be done. That call never came. It has now been about three weeks, and I have not received any follow-up whatsoever. In the end, I ordered the parts myself, removed the roof rack on my own, and completed the entire job in less than 10 minutes. The disappointing part is not that there was a misunderstanding—it is the lack of communication and follow-through afterward. Raymond earned my business and was the reason this started as a 5-star experience. Unfortunately, the way management and the service department handled the situation afterward is why this review is now 2 stars. The lack of communication, accountability, and follow-up fell far short of the level of customer service I expected after making such a significant purchase. That being said, I absolutely love the truck. It has lived up to everything I was hoping for and has been a great vehicle so far. My frustration is not with the vehicle itself, but with how this issue was handled after the sale.”

“I had a great experience at Massepequa Toyota. The manager Joe Carusone was fabulous. Very honest and transparent guy! I had a hassle free transaction. He was the nicest guy I've ever dealt with as a manger of buying a car! Best of the best! I'll be back!”

“Christopher and Sal should quit their jobs and join the circus cause these guys are magicians!! They work magic with their clients. On top of amazing customer service, prompt dealings and very straightforward attitude these two were able to get me into the car I've always wanted which has been a task for many years. So many failures so many heartbreaks. 🥲 Not here. Not with this team. I would love to thank these two again for all their hard work and sticking their neck out for me to get me this amazing vehicle. Not only am I driving the vehicle I've always wanted, but I'm enjoying every second of it thanks to these two guys. See you guys soon! 🔥🔥🔥”