Schaumburg Ford

“DO NOT GO HERE!!! I actually had to contact my attorney buying here! Pass! Go somewhere else! First mistake I made was driving my hellcat to there Ford dealership. I was judged from there. I actually left 2 different times trying to get a deal. Plan on the day if you need to work with the finance department. Very reason I left the 2nd time. To long! Reason I contacted my attorney was because I had issues receiving my loan documents. They did not want to send them over. I was told by the finance individual I would recieve copies of everything. I did not, I recieved a copy of the gap insurance I declined and a copy of the extended warranty plans. Not once but twice. I contacted financed and left a message with no reply back. Eventually I recieved my documents with help. Owner of this facility , you are more than welcome to contact me on this matter. Concerning the employees you do have over seeing your departments. Think again before buying here , the salesmen here are hungry for a sale.”

“The buying process was decent. The service process is horrific. 4 stars on car sales...1-2 stars on service. You're the most important person in the world when you want to buy something... but lose all value to them and they have no sense of urgency about anything after that. Either they genuinely don't care or they over book service vehicles and don't have enough intelligent techs to handle. Degrading from 2 stars to 1. If I could give zero, my frustration with the service department has driven me to that level. What started out as what should have been just a simple warranty claim, has turned into over $3,000 in repairs - not covered by the full extended and best used car warranty they offered 6 months and less than 2,000 miles ago when I purchased the car FROM THIS DEALERSHIP. I really should have read the other reviews from the many other Google users warning about this place's penchant for trying to gouge their customers out of time and money. Schaumburg Ford is fantastic at figuring out how to bill you as much as possible, wasting your time, and not having any sense of urgency to fix any issues or return your vehicle. At the very least, the service person was courteous (and seemingly intelligent) while completely destroying my calendar and wallet. Service with a smile.”

“Formal Complaint – 2025 Ford ST-Line Door Rattling Issue and Lack of Customer Support To Whom It May Concern, I am writing to formally file a complaint regarding my brand-new 2025 Ford ST-Line vehicle and the extremely disappointing experience I have had attempting to resolve an ongoing issue with the car. Since shortly after purchasing the vehicle, I noticed a persistent rattling noise coming from the door area whenever the vehicle exceeds approximately 25 MPH. This is not only frustrating in a brand-new vehicle, but it also raises concerns about the overall quality, safety, and workmanship of the car. I have made several attempts to address this issue through your dealership and customer service channels. I have called multiple times, scheduled service visits, and explained the problem repeatedly. Unfortunately, despite my efforts, the issue remains unresolved. What is even more concerning is the complete lack of communication and follow-up from your team. Over the last four weeks, I have not received a single callback, update, or meaningful response regarding my case. As a customer who invested in a new vehicle expecting reliability and professional support, this level of service is unacceptable. To summarize my concerns: • Persistent door rattling noise when driving above 25 MPH. • Multiple repair attempts and service communications with no resolution. • Lack of accountability and failure to properly diagnose or repair the issue. • No callbacks or updates from the dealership/customer service in over four weeks. • Significant disappointment with the quality of customer service and support provided. I purchased this vehicle with the expectation that a new Ford would meet acceptable quality standards and that customer concerns would be handled professionally and promptly. Instead, I have experienced ongoing frustration, wasted time, and poor communication. At this point, I am requesting the following: 1. Immediate contact from a customer service or case management representative. 2. A full inspection and proper repair of the rattling issue by qualified technicians. 3. Clear communication regarding the steps being taken to resolve this matter. 4. Consideration for compensation for the inconvenience and repeated failed repair attempts. I hope Ford will take this matter seriously and work toward restoring my confidence in both the vehicle and the brand. If this issue continues to be ignored, I will be forced to explore additional consumer protection options and escalate the matter further. I look forward to receiving a prompt response and a permanent resolution to this issue. Sincerely, Dariel Santos”

“Just leased a brand new Ford and had an amazing experience from start to finish. George was incredibly easy to work with and made the whole process smooth and stress-free. Daniel T, the sales manager, took the time to work with me and my budget, which I really appreciated. Nick in finance was also a pleasure to work with. He explained everything thoroughly and made sure I understood all the details. Highly recommend this team if you’re looking for a new vehicle!”

“Our salesman, Tom, was patient and professional throughout the process as we worked toward getting the deal we wanted on our new Mustang GT Premium Convertible. When we arrived for our appointment, the car was fully detailed and ready for a test drive—not just a quick wash—which we really appreciated. All we had to decide was whether to drive it with the top up or down. Tom also helped streamline the process ahead of time by assisting us with pre-qualifying our credit and gathering necessary information, which significantly reduced the time we spent at the dealership completing paperwork. After the purchase, he took the time to walk us through the car’s advanced features and made sure we understood how to properly operate the convertible top. Overall, our experience purchasing a new car from Schaumburg Ford exceeded our expectations.”