CARMAX SAVANNAH

“DO NOT BUY HERE. Broken Cars, Caused More Damage, and Hostile Staff. If I could give zero stars, I would. My family has been loyal CarMax customers for 20 years, but this experience has been an absolute nightmare of incompetence, false advertising, and hostile customer service. We purchased a 2015 VW Golf from the Jacksonville, FL location. Right off the lot, the car was missing the premium Fender audio and backup camera explicitly advertised on the window sticker and website. We proceeded in good faith anyway. That was a massive mistake. Within days, the sunroof was actively leaking water into the cabin, and the dashboard lit up with a cascade of warning lights. We brought it to the Savannah, GA location for service. They held the vehicle hostage for 12 days with absolutely zero proactive communication. Yesterday, they finally returned the car with an explicit, verbal guarantee that all issues were resolved. That was a lie. Within an hour of parking it in our driveway, the entire fabric headliner collapsed and fell into the cabin. Their contracted third-party cleaners aggressively scrubbed the ceiling to hide the water stains, completely destroying the adhesive. Shortly after, it started raining, and we discovered the original sunroof leak is STILL actively leaking. They held the car for almost two weeks, failed the primary repair, and caused extensive new interior damage. When I called the Savannah service department to report this, they put me on hold for 10 minutes and then hung up on me. When I called back and requested the General Manager’s email address, the staff explicitly refused to provide it—on two separate occasions. Meanwhile, Corporate Customer Relations has completely ignored my emails. We purchased this car for our child. Now we are fighting the clock on a return window with a company that breaks their own cars and then actively hides from the customer. If you have a problem after you buy, do not expect CarMax to pick up the phone. Buyers absolutely beware.”

“All things considered, cracked windshield replaced, and about 10 days to transport and prep the car, the entire experience was very professional. I sold a car to CarMax and purchased another, all a pleasant experience! I’ll probably use CarMax for my next purchase. Being able to see over 100 models in one location while making a decision was extremely helpful and saved countless hours searching for a car.”

“Carmax was the best place to buy our Truck. They made the whole process very easy and effortless. We plan to buy again from Carmax in the future. I highly recommend them to anyone who wants to buy a vehicle. No hassle, price is as listed, and no extra "fees".”

“Purchasing vehicle was fairly quick easy and pleasant in person. The car was on the lot but needed new brakes and pads. after 3 days in service I called for updates that I never received due to staff lack of knowledge or awareness of what was going on with my vehicle and or my call being transferred and held in the ether of hold for 45m minutes at a time always ending without speaking to anyone. They made me feel as though My concerns was a nuisance. Turned an exciting purchase into a concern if I made the right decision to purchase or not. I love my car but the customer service and lack of staff knowledge was not great at all. I felt rushed to leave when my car was finally ready after maintenance. Not even offered a congratulations or celebration of purchase with a Pic. On day 9 which is my 1st full day with my car, I noticed my registration info was incorrect. I called back for correction. That phone call was quick and resolved without issues on a Friday. Had I not notice the flaw my info would have been submitted to the state incorrectly on the 10th day per their policy. So I'm grateful I noticed bc that would have been a major problem for me to deal with.”

“The overall online experience is very convenient and resourceful. Tara was my online representative and she is amazing, polite and informative. Morgan was very helpful and has wonderful customer service once I arrived to the lot to complete my pape work. I give it a 9 out of 10 but update are coming soon.”