Lexus Santa Monica

“Michael was extremely helpful securing the exact car I wanted. There was only one available and he secured it for me- traded another car to a different dealer where my car was at. Picked up the car and took it to Santa Monica to be detailed and gassed and then drove it to my house to trade with my trade in Lexus. He was patient, funny and overall a very nice salesperson to work with. Not pushy- he knew what I wanted and didn’t push me to buy what they had but went out of his way to fund the car I wanted.”

“Customer service and experience was a step above !!! Naz was my sales contact there and Fred was the finance manager. Naz helped me get the “out the door” deal I wanted approved by their manager and Fred the finance manager was educational and allowed me to decide what extras I wanted without any pressure. I never felt like I was being sold. Instead I felt like I was buying !! I will definitely shop here again. We all work hard for our money and they made me feel appreciated for shopping at Lexus of Santa Monica”

“After years of going through the typical dealership experience, walking into Santa Monica Lexus just felt different right away. From start to finish, the team at Santa Monica Lexus set a high standard for professionalism and customer care. Mohamed in sales went above and beyond to make sure my wife got exactly what she wanted. He was knowledgeable, patient, and genuinely focused on getting every detail right, not just making a sale. Georgio in finance made what is usually the most stressful part of the process feel simple and efficient. He explained everything clearly and kept the experience engaging the entire time. My wife drove away in a 2026 Lexus TX 500h Luxury Sport and absolutely loves it. She’s genuinely excited about her car, which really says everything about how well this team delivered on the experience. We’ve worked with many dealerships over the years, and this one stands out. The level of attention, communication, and execution is exactly what you hope for but rarely get. We will absolutely be returning and recommending Santa Monica Lexus to friends and family. Special thanks to Mohamed for making this such a great experience.”

“I had a great experience at Lexus Santa Monica. Asante and Georgio were very helpful and made the entire process smooth and seamless. They were professional and genuinely focused on making sure me and my family were comfortable with everything throughout the transaction. The rest of the staff, like Roxy, were also very friendly and supportive. There were absolutely no bad vibes at all. I never felt pressured or like they were just trying to make a quick sale. They worked with us to put together a deal that made sense. I’m honestly surprised to see negative reviews because my experience was nothing but positive. I would definitely recommend this dealership to anyone looking for a team that is willing to work with you.”

“My experience started off rocky — the first salesperson I spoke with on the phone was not only rude and condescending, but as expected he tried persistently to upsell the car with add-ons I didn’t want, which almost made me walk away entirely. After seeing similar complaints in reviews, I was hesitant to continue. Thankfully, I gave it one more shot and was connected with Mo and I’m so glad I did. Mo was respectful, honest, personable, and never pushy. He made the entire process comfortable and easy. I also worked with Fred in finance, who was equally kind and straightforward. The dealership is beautiful, the process was smooth, and I drove away with my dream car. While the initial interaction was disappointing, Mo completely turned the experience around. I’d recommend Lexus Santa Monica — just make sure you work with the right people”