Lexus of Marin (Sonic)

“I recently brought my IS 350 in for a much needed service appointment. This was my first time working with Lexus of San Rafael and it was an amazing experience start to finish. After a being welcomed by the onsite techs, my service advisor Tarran Truong was on point with the scheduled maintenance breakdown, providing full transparency on costs while providing practical recommendations for tire health, wiper blades, and more. The facility is clean and spacious with a lot of great vehicles on display. I ended up browsing some of their certified vehicles and had a great conversation with Will Morris who helped me sketch out a path towards an eventual upgrade that was less high-sales pressure and more like talking to someone you've known all along. If you need your existing Lexus serviced or just looked to add one to your driveway, this is the dealership I'd recommend coming to.”

“Wonderful experience, flew in to Oakland airport, they picked me up and drove me to the dealership, helpful, polite, accommodating, honestly determined to make me happy and give me the best experience possible. Couldn’t be happier! And my wife loves her new TX 350 👍🏼”

“Excellent service buying a new Lexus @ Lexus of Marin. William Morris our sales person was very knowledgeable and friendly. He took his time explaining all the features and made us feel very confident in operating the new car. Car’s presentation was outstanding in the “new car delivery area”.”

“I went in already knowing which car I wanted, and Junior was great—he gave me all the information I needed before I even arrived at the dealership. Once I got there, everything was smooth and fast. From the test drive to signing the papers, the whole process was seamless. I never felt rushed or pressured into anything; everything moved at my own pace. I was in and out with my new car in about 1.5 hours. I highly recommend Junior and Lexus of Marin”

“Since we always get such excellent customer service from Lexus of Marin, we decided to buy our second Lexus from them. Christ Michaud and Walter Hughes provided an outstanding purchase experience that made the whole transaction happen very smoothly and efficiently. We appreciated all the little extra things they did to make our transaction extremely enjoyable. We also think we walked away with a very fair price and a very good value for a trade-in.”