Audi Marin

“I purchased my new Audi just a week after my boyfriend purchased his. I had been looking to replace my previous vehicle, and after he let me drive his new A6, I was hooked. I loved it! If it wasn’t for Nathan answering a text from after hours, I wouldn’t be sitting in my new Audi right now. From starting the process on a Friday to having my car delivered the following Friday, the entire experience was amazing. Nathan, his assistant Todd, and the rest of the team made everything seamless and SO smooth. Buying a car can often feel like a stressful hassle, but that was absolutely not the case here. There was no pressure, no strong-arming, and they were incredibly professional, patient, and accommodating throughout the entire process. I truly can’t say enough about how much I appreciated the time and effort they put into making this happen. They made what could have been a complicated process feel easy and enjoyable. If I ever decide to trade in my Audi, I would definitely consider using Nathan and his team again. I highly recommend this dealership to anyone looking for a professional, patient, and genuinely enjoyable car-buying experience!”

“Sometimes, when the deal is too good to be true, it's because it really is a bad situation. Do not, under any circumstances, trust Audi Marin’s CPO certification. Sure, you’ll get the warranty; but you’re going to use it immediately and often. I bought my CPO A5 Sportback 8May2026. I have only had it in my possession 15 days since, as it’s always in the shop for major malfunctions. The team at Audi Marin were so friendly, helpful, great, and really worked to get me approved when I was kind of in a desperate situation. I found Audi Marin searching for Certified Pre-Owned Audis. We were able to handle everything, smoothly, with me in LA, and them up in San Francisco, remotely, so all I really had to do was show up (on 8MAY2026) and grab the keys. Yes, "never buy a car you haven't driven", but this was my 9th Audi, and 5th A5; plus it's a 2023 Certified Pre-Owned car, so I did feel good about it. Then came everything since I left. I called them within 48 hours, with a little bit of buyers remorse. The car seemed great, just it's uncomfortable for me to get in and out of, with some medical situations. My last few Audis, have been SUV models. So, I wanted to see if there was a "cooling off period" or buyers remorse window. I'd heard 3 days. So, I wanted to check within the 3 days. I called, text and emailed. No response. So, on the 3rd day, I called, and emailed, management, to try and get a response. My salesman called me back, and the person who answered the phone when I called in, both kind of brushed me off, saying they'd ask and call me back. They never did. That's fine, I do like my A5. Again, this is my 5th A5. It drove nicely, and fun, like all my other A5s. Just my knees and back are not a fan of getting in and out of the car. Then, 12 days after I took delivery of the car, (20MAY2026) my car refused to shit into Park. I tried turning the car off and waiting. I tried shifting it a few times. I looked up potential "fixes". Most guides thought I meant shifting it out of park. Fortunately, I was passing by the Audi Service Center I usually take my Audis to, Audi Beverly Hills. The Service Advisors there were all shocked, surprised and confused. They'd never seen it. They were especially surprised about it, with a car that is Certified Pre-Owned, and was done so, so recently. They also refused to let me leave with the car, for my own safety. Fun coincidence, I actually filled out my Audi Purchase Experience Survey while I was sitting in the Service Center waiting for my Uber to take me to Enterprise so I could get a rental car (Audi Beverly Hills was out of Loaners at the time; especially given I did not have a reservation for service). I am not one to meddle with anyones income, so I did give all "5"/top positive reviews; knowing that anything less and the salesman loses their commission. Right after my 3min survey, I did email Audi Marin, in my frustration, confusion, and concern, given that 12 days into owning this Certified Pre-Owned 2023 A5, a very serious mechanical/transmission issue popped up, that could have been much worse, leaving me stranded on the road somewhere, unable to drive the car at all. I emailed my salesman, and the management that I had emailed less than 2 weeks prior, voicing my concern that my allegedly Inspected and Certified car, had this issue happen so soon. Again, no response. Not even condolences. Not even a reference to Audi of America for my warranty, nor Audi Care. Not even a "Glad you're ok, and it's at an Audi Service Center. Hope it's ok." 48 hours after I emailed, the only response I received, was the auto-reply stating that 2 of the managers are out for the holiday weekend. So, nothing. So, nice to your face, but once you’re out the door, they couldn’t care less. 3 days after I got the A5 back after the transmission issue, 5 malfunction alerts popped up. On top of that, the side mirror sounded like it wanted to rip itself off. Good Luck.”

“Went to this dealership to make a deal on a particular car. Presented me of the out the door numbers. They showed me the invoice and add ons that totaled 10k more with taxes. I then shop around to another dealership and got an awesome deal on the same exact car. 11k less from the sticker price.”

“Really solid overall experience. My wife wanted a slightly larger SUV than her Audi SQ5. We landed on a BMW X5 M50i. Searched the entire country and found a pre-owned one with all of the features and options that we wanted at Audi Marin. Wilson was awesome to work with and incredibly helpful throughout the entire process. Living in SC and purchasing a vehicle from CA has challenges. There were a few small bumps in the road along the way, but Wilson and the dealership made everything right by my book.”

“I had such a great experience at Audi Marin over the last few days and wanted to specifically shout out Jay, Diego, and Bobby. From start to finish, they were incredibly patient, communicative, and transparent while I worked through all of my questions and concerns. Buying a car can be overwhelming, but they made the entire process feel easy and comfortable. When I arrived, they were welcoming, took their time with me, and made sure I fully understood everything before moving forward. I never felt rushed or pressured, which I really appreciated. Jay and Diego were both amazing on the sales side, and Bobby in finance was just as helpful walking me through all the details. Overall, just a genuinely kind and professional team. Thank you guys again for all your help! I’m so excited about my new car!”