Mercedes-Benz of San Jose

“They don’t just sell cars here, they really care about the entire experience, and everything from start to finish was above and beyond my expectations. Before I even went to see the car in person, I was texting with Ekam. He patiently answered all of my questions and even took additional photos so I could get a better look at the car and its condition before making the trip. That immediately gave me a great first impression. When I arrived, Ekam walked me through the entire car and everything was exactly as I expected. After about 10 minutes of the test drive, I had already made my decision. I knew this was the car I wanted. The whole sales process was transparent, straightforward, and reasonably easy. Ryan, who helped me complete the purchase, was also helpful and professional throughout the process. He provided me all the options and I never felt uncomfortable. This dealership really sets the standard for what a car-buying experience should be. From the first text message to getting my car, I felt well taken care of the entire time. I couldn’t be happier with my car. Thank you Ekam, Ryan, and the entire Mercedes-Benz San Jose team for such a great experience!”

“I had an excellent experience purchasing my Mercedes C300, and I want to give a huge shoutout to Ekamjot Singh for making the entire process smooth and stress-free. He was professional, friendly, knowledgeable, and very helpful throughout the whole purchase. Ekamjot went above and beyond to make sure I was comfortable with my decision and helped me get the car I wanted. I really appreciate his honesty, patience, and great customer service. Highly recommend Ekamjot Singh to anyone looking to purchase a Mercedes! ⭐⭐⭐⭐⭐ Great experience from start to finish!”

“I had never been to this dealership before. My mechanic who owns his own shop recommended the dealership for a service need which he could not offer. There, I met Service Advisor Danny Salinas. He was very welcoming and professional. He took care of me and my vehicle and offered excellent communication on the status of things along the way. I recently purchased a new Mercedes from another dealership, but plan to use Mercedes-Benz of San Jose for my service going forward because of the experience I had with Danny.”

“Do not go there! This is a great example of why people hate dealerships. Visited to repair a stuck wheel lug nut. Made an appointment and was quoted $1k for the job. Brought in the car at time of appointment and was told car would be ready the same evening. It wasn't. The date was pushed out multiple times in 1-2 day increments by service advisor Richard, resulting in me not having the car for one full week. Before picking up the car, I asked if there was any damage, which was denied. When I picked up the car, I saw deep drill marks on the wheel and dealership refused to take any responsibility for the damage caused. When I got home, I opened the trunk which was absolutely filthy (dust/dirt), and the remaining key wheel lug nuts were missing. When I called, the service manager (Giselle Miranda) took zero responsibility, was of the opinion that they provided a perfect service, and failed to find the missing parts. They eventually recovered some parts, but not all of them, leaving me with a $1K bill, a trashed wheel, and missing lug nuts.”

“Thanks to the manager of the dealership, as well as Ashley, Ryan, and Kyle, we were able to buy the car we have been looking for a long time. They were so kind enough to buy our trade in at more than retail value and also helped us to get our payments even lower than ever! We went from expecting $800+ payments to walking out with $550 a month payment! Ashley started off by parking the car upfront so we didn’t have to go far, and he went out of his way to talk to his supervisor and find out a way to make everything work out for us and our finances. After talking to Ashley and his supervisor, they gave us more than we’d expect for my trade in. I am forever grateful. Ryan helped us learn about what warranties are best for our budget and was working on getting it lower for us. He was very informative on what’s most important. He asked for help from the director Kyle, who really blessed us that day. Not only did he apologize multiple times for my husband and I being there for 5+ hours, but he gave us a discount which saved our finances completely. I almost cried. My husband and I didn’t know how we were going to do it, but without Kyle, we wouldn’t have had the car we wanted. He is their director for a reason. He’s the guy! They are so courteous and mindful of your budget. My husband and I didn’t have a lot to work with, but they made sure to work with us so we could afford our family car comfortably without breaking the bank. You will be taken cared of here without any judgement. Thank you to everyone who helped! You made my husband and I feel like family. You guys are awesome and we are forever thankful!”