Dch Honda of Mission Valley

“I purchased a lifetime oil change package from this dealership with the expectation that routine maintenance would be convenient and professionally managed. Unfortunately, my experience consistently fell short of that expectation. Oil changes routinely took between two and three hours, even when scheduled in advance. Over time, it also became increasingly difficult to reach anyone directly by phone, as calls were routed to voicemail with the expectation of a callback rather than allowing customers to speak with a service advisor. On one visit, I notified the service department ahead of time that my vehicle required a specific oil filter so they could have it available. Despite that notice, the filter had not been ordered, resulting in further delays. The most concerning experience involved my brakes. I was advised that brake work was necessary, yet after leaving the dealership, my brakes failed almost immediately. It was an alarming and potentially dangerous situation that significantly undermined my confidence in the quality of the service being provided. I later corresponded with the service manager in hopes of addressing these concerns. While I appreciated receiving a response, I was ultimately disappointed by how the issues were handled. I did not feel that the seriousness of the situation was adequately acknowledged or resolved. I rarely leave negative reviews, but I believe it’s important to share an honest account of my experience. I had hoped that purchasing the lifetime maintenance package would provide peace of mind and a long-term relationship with the dealership. Instead, it became a source of repeated frustration and, in one instance, a genuine safety concern.”

“I had an excellent experience working with Jeff at DCH Honda Mission Valley. Jeff went above and beyond to make sure I was taken care of throughout the entire process. He was fair, responsive, and genuinely made things happen in a way that showed he values his customers. I truly appreciate the way he handled everything and made sure I left satisfied. I also want to give a big shoutout to the service department, especially Brian Zamora, who has been outstanding. Brian is professional, honest, and easily one of the best service advisors I’ve dealt with. He makes the whole service experience smooth and stress-free. Overall, I’m very grateful for the level of care and support I received. Jeff really came through for me, and the service team continues to set a high standard. I would definitely recommend asking for Jeff in sales and Brian in service if you want a dealership that takes care of its customers.”

“DHC Honda of Mission Valley is truly a cut above the competition. I went in 2 hours before work on Friday and they were able to get me into a 2024 Honda Civic Sport in 90 mins. Cole, our sales rep, was incredible. No pressure or games, just honest, knowledgeable and sincere service. Nessar in the finance department was equally efficient, kind and thorough. I had such a great experience that I brought my wife 2 days later and it was smooth and quick once again. Cole got her into a 2024 Honda HR-V Sport. Derick in finance helped my wife with the same excellent service. 10/10 would recommend to literally anyone. We LOVE our new cars!”

““The Power of Dreams” hits differently today. ❤️ Growing up, owning a Honda Civic Type R was always a dream of mine, and my wife always wanted a hatchback. As adults with kids, responsibilities, and real-life priorities, we honestly thought those dreams might stay just that — dreams. But today, thanks to a lot of hard work on our end and an incredible team at Honda, we were able to make it happen with no money down. A huge thank you to Bob and all the employees who worked so hard to turn this fantasy into a reality for our family. From the moment we walked in, they treated us with kindness, patience, and genuine care. They took the time to answer every question, worked with us every step of the way, and made what could have been a stressful process feel exciting and unforgettable. This car means more than horsepower or looks to us. It’s proof that discipline, patience, responsibility, and perseverance really do pay off. More importantly, it’s something we hope our kids will remember as they watch us continue building our life together and chasing goals we once thought were out of reach. Thank you again to Bob and the entire Honda team for helping make our dreams come true. 🚗✨”

“I had an awesome experience with DCH Honda in Mission Gorge. I scheduled a test drive for a car I was interested in online, requesting same day appointment. I got a call back within 2 hours from Chad, who was super helpful during the test drive and answering my questions. He made everything really easy for me, even with my trade-in, and made sure I was well-informed throughout the process. Everyone at this location was friendly, and I can't thank Chad and his team enough for putting me in my new car!”