Northside Ford

“Traded in my F-150 for a newer one. Smooth process and the salesman, Mark Castillo took great care of my wife and I. Made our visit very worth the new F-150 4x4 we left in. Definitely recommend going and seeing this young man if you’re in the market for a new vehicle.”

“I want to share a positive update regarding my recent service experience. Although the beginning of my visit was challenging, my experience improved significantly once Mike Neal from Customer Service became involved. His professionalism, clear communication, and commitment to resolving my concerns made a noticeable difference. Mike took the time to understand the situation, provided consistent updates, and ensured that each issue was addressed properly. He also took initiative in securing a partial refund for the rental expenses I incurred, demonstrating real accountability and follow‑through. His efforts brought clarity, respect, and care to a situation that had been difficult. Thanks to Mike’s involvement, I feel confident acknowledging the service department’s willingness to make things right.”

“Anthony B. is such an amazing salesman! He made my experience quick and easy. I got my new vehicle on Monday and he is still answering any of my questions I have on my car. He is very patient and knowledgeable about vehicles. Such a great experience!”

“I had a pretty frustrating experience at this dealership. I had just come from Northside Chevrolet after we couldn’t agree on numbers for a vehicle I was looking at. When I got here, I spoke with Joe Gordon, who was friendly and helpful at first. I found an F-150 with exactly what I wanted and sat down with him to move forward. Before we started anything, I clearly told him I’m an out-of-state buyer from Florida, and he said that wouldn’t be a problem. About 30 minutes later after going through paperwork and handing over my Florida ID he suddenly asked if I had a Texas address. I told him no, and that’s when things started going sideways. He left, came back asking if I had been at Northside Chevrolet earlier (which I confirmed), asked why I left, then disappeared again. After another wait, he came back and said his manager wouldn’t allow the sale because they “can’t sell to out-of-state buyers” in Texas due to tax laws. I explained that wasn’t correct and even walked him through how it typically works, but he went back again and returned with the same answer stating that it was “illegal” to do so. At that point, I just thanked him for his time and left. The whole thing was frustrating because I was upfront from the beginning about being out of state, yet still ended up wasting a good chunk of time. What makes it even better is I went back to Northside Chevrolet the following day and bought a 2026 Tahoe with zero issues. They handled all the paperwork and the out-of-state process without hesitation. So apparently it’s only “illegal” at this dealership.”

“I GOT A NEW CAR! And she's perfect. I had a fantastic experience at Northside Ford. Everyone I worked with was incredibly accommodating, especially Mary Ellen. She answered all of my questions (and there were plenty!). If she wasn't sure of the answer, she found someone who was. The Manager, GM, and finance folks were all so kind and helpful. I walked out confident that I had made the right purchase. Thank you, Northside Ford!”