Northside Chevrolet

“Shaq in sales and Matt in finance are amazing people who will tell it to you strait. Most transparent car buying process I have ever had. Even when there was an issue with software that made it impossible to take the vehicle home that night, Shaq worked with us to not interrupt our very busy schedule with 2 kids. Can't say enough good things about them. If you want a dealership thats not going to hide things and try to pull one over on you, go talk to Shaq at Northside. 100% when we buy another vehicle it will be from him.”

“I bought my Mitsubishi in December, and I thank God for the vehicle because I love the vehicle.. Steven the the male that helped me out was very helpful. He helped me all through the end and explain everything to me. Thank you.”

“This experience has left me feeling dismissed, blamed, and unsupported by both the dealership and GM (Chevrolet) corporate. I scheduled a diagnostic appointment through the Chevy app and called ahead to update my information and confirm the appointment. Despite calling repeatedly throughout the day, no one answered or returned my calls. Because I rely on my vehicle for transportation, I had to take an Uber to the dealership. When I arrived, I was met with dismissive and rude behavior and was told no one knew anything about my appointment or my vehicle. I explained that I was there for a diagnostic, and the next day I received a message saying: • There was no oil on my dipstick, and • My engine needed to be replaced due to “oil starvation.” I requested photos. When photos were finally sent, they clearly showed oil present on the dipstick. The story then changed—first that the oil looked “too new,” suggesting I had just added oil, then later that there was sludge in the engine. The explanations were inconsistent and felt like attempts to shift blame onto me instead of diagnosing the real issue. The manager even stated, “we have a lot of problems with these engines,” yet still tried to hold me responsible. I later took my vehicle to a reputable independent shop, where I was informed: • There was no sludge in my engine, and • Oil was present on the dipstick. They also mentioned they had two other vehicles of the same model in their shop with the exact same issue, suggesting this is an ongoing mechanical problem—not customer neglect. I left the dealership feeling belittled and dismissed. I truly felt that because I am a woman, they assumed I wouldn’t understand anything about vehicles. Instead of explaining, they talked down to me and made me feel like a problem rather than a valued customer. Additionally, I filed a goodwill claim with GM. When I contacted GM, I was told that: “It does not matter what photos you have or what the customer is told. GM will side with the dealership because the dealership submits the documentation.” As a customer, I felt completely unrepresented and unsupported, especially knowing that the very dealership I was complaining about is the one responsible for submitting information on my behalf. At no point did I feel like Chevrolet or the dealership cared about finding the truth or supporting their customer. Instead, I felt blamed, dismissed, and treated unfairly. This was my first Chevrolet purchase, and based on this experience, it will be my last. The lack of transparency, inconsistent information, dismissal of my concerns, and absence of customer advocacy have completely broken my trust. ***** UPDATEJan 12 2026 ****** My car is being fixed by my extended warranty . My car was torn apart all the way to the valve cover gasket and There WAS ABSOLUTELY NO SlUDGE in my car. A third party was sent out to inspect the car non basis and stated IT WAS INTERNAL FAILURE! So the claim the dealership made was incorrect and false . I am glad i trusted my judgement a moved my car to another Chevy dealership and got a second opinion. Get better management and workers the fact that if i didn’t push i would’ve paid 10,000$ for my car to get fixed . Chevy is the worst ever and this place is a scam . Service manger to the mechanic to the rep .”

“We had an amazing experience at North Park Chevrolet thanks to Michael Raines. He really went above and beyond to get our deal done, making everything feel personal and stress-free. Highly recommend asking for him if you want top-notch service!" We really love our new truck thanks Mike.”

“I haven’t got my car back yet but just needed to give this review. I love dealing with Northside service so far. The are friendly and efficient and have kept me informed. This is meant more for management. The service personnel appear to primarily deal with the customer by text. That is a major mistake. You can follow up with a text just to make sure everyone knows what was said, but a text is impersonal and doesn’t provide a bonding with the customer and dealer. I was very impressed when dealing one on one with your personnel but the text put a distance between us. I know this is in order to improve time related operations and productivity, but it is costing you in the long run due to losing that customer bonding and I would like to see you around in order to deal with you. I wish you the best and continued success.”