Northside Chevrolet

“Looking to buy a car and was told well we have other parking spots that aren’t blocked. I have driven by and every time they are still parked/blocking the Handicap spaces. Shame on them! I went in and talked to the manager as asked to do so by a previous post and once again the car is in the handicap spots and OVER a HOUR later they’re still not moved the car. Another day more cars… I was thinking this is not just morally wrong it’s ILLEGAL!”

“After speaking with the dealership by phone and text, I came to Northside Chevrolet expecting to test drive a new 2027 Chevrolet Equinox and purchase it that day. I wasn't there to browse and I had every intention of driving home in the vehicle if everything matched what we'd discussed. Getting to the dealership wasn't a small commitment for my family. My wife and I loaded up our 7-month-old twins and came during dinner because we expected to complete the purchase. Instead, after investing our time and bringing the whole family, I was presented with $3,883 in dealer products on top of the vehicle's advertised online price: NS Protection Package – $1,098 InTouch VP – $795 Forever Start Battery – $795 Value Shield – $1,195 In my experience, the vehicle's advertised online price was not the price that I was ultimately asked to pay. The purchase price presented to me included these additional dealer products on top. I asked if these could be removed since I have an emergency fund for things like this. I wasn't given a straightforward answer, and the end result was a no basically, so I stood up and shook his hand and said I think we are done here. When I decided to leave, someone called out that they would cut the add-ons in half. By that point, the damage had already been done. If those products could suddenly be discounted after I walked away, it only reinforced my feeling that the pricing wasn't transparent from the beginning. Shaq was the salesperson I initially worked with. After I left, Roger reached out a couple days later and genuinely tried to earn my business. He was professional, respectful, responsive, and did everything he could within his authority. My issue was never with Roger. The problem was that, after everything that happened, I was essentially being asked to come back for the same deal I had already rejected. There simply wasn't enough reason to reverse my decision after the experience I'd had. Even after reaching out to earn my business back, the dealership's final offer was the same deal I'd already walked away from. I only asked for about another $600 off their final offer to give me a reason to come back after everything that had happened and they weren't willing to do that. I ultimately purchased an Equinox from North Park Chevrolet Castroville. Before they ever asked what Northside's offer was, they had already provided me with an out-the-door price that I was happy to accept because the buying experience was straightforward and transparent. After they later asked what Northside's final offer was, they voluntarily matched it—even though I never asked them to. They're also delivering the vehicle to my home and completing all of the paperwork here tomorrow afternoon which is awesome. That level of customer service earned my business. The only reason this isn't a one-star review is because of Roger. He genuinely tried to recover the situation after the fact. Unfortunately, the dealership's sales process had already lost a customer who walked in fully prepared to buy.”

“We went looking to purchase a new vehicle for my wife. Northside Chevrolet was the first place we visited. We were met by Mel Escamilla who did an exceptional job by making our purchase experience a breeze. She was friendly, knowledgeable about the vehicle and was from Laredo, TX. Our hometown! Thanks for all your expertise and assistance. God bless!”

“So I’m picking up my car from north side ford on San Pedro, they left my car on empty. They just fixed the motor and said they took it for a test drive. How in the world, is the car at 0 miles to drive. I asked to speak to the manager and never did I speak to one. They brought me a Jerry can so that I could walk to go get gas. This is crazy!!!!! I’m so mad!! I told the service guy you go get gas I’m not! How could you leave a customer’s gas tank at 0 miles to drive not 5, 10 but 0 miles. This is crazy!”

“I was in town for a graduation and needed and oil change along with an exhaust pipe replacement. The way they took care of me was like i was family’s very professional and proficient. My service person (J.R.) Was top notch and VERY helpful! Give that man a raise!! He was great! Thanks again Northside Chevy!”