Ken Garff Volvo

“We purchase a 2023 Volvo XC90 four months ago from Ken Garff Volvo. We were considering buying another car from another non Volvo dealer. The car was priced less but wasn't a certified pre-owned Volvo with the 170-point inspection and extended warranty. It was worth the extra cost for the piece of mind this car was certified and we wouldn't be out of pocket for repairs. Within 2 weeks of purchasing the vehicle, several warning lights were coming on. I planned to take it in, but every time I restarted the vehicle, the lights turned off. I wasn't too concerned due to the pre-certified warranty. Last week the power steering went out and I took it into the dealer the next day. Brandon thought it was likely a battery issue that would be covered under warranty. The technician discovered a plug under the front center console that had corrosion that was causing the issues. This was likely caused by a drink spilling and getting the plug wet. We started having issues within 2 weeks of purchasing the car and we didn't spill anything prior to these issues happening. I'm confident this was a pre-existing issue. We were told this wasn't under warranty and the cost to repair would be $4,147.26, which would replace the plug and that section of wiring harness. I was shocked by the price so they offer an alternative solution to just replace the plug for about $2,800. I still wasn't thrilled that this wasn't detected in the 170-point inspection we were sold on and fixed before we purchase the car. Josh was kind and offer to lower the cost of replacing the plug (which I found online for less than $20, pictures attached) for only $1,100. I declined the offer and found a mechanic that is willing to do it for a fraction of the $1,100 offer and not upcharge the cost of the $20 plug. I do appreciate the technician sending a video of the plug that was damaged, which help to get other bids. I gave a 3-star instead because the staff are so polite and professional. Brandon in the service department is great and Josh the sales manager was polite and patient with me, even when I was frustrated and rude. I enjoyed working with everyone when we purchased the car including, Kayle, Chris, and everyone else. I take blame not taking the car into the dealer immediately after the first light came on. I don't know if it would have been under warranty, but I would have had the option to reverse the sale. I also should have researched the pre-certified warranty on what is covered. Overall, I've had a great experience with everyone at Ken Garff Volvo. It's unfortunate a 5-star review went to a 3-star review over a part that is less than $20. I would have been happy and returned for other services if they had replaced the plug. I won't be returning for any services or repairs in the future. I learned a valuable lesson that you should take your new car in immediately if anything goes wrong and research the pre-certified warranty before you purchase. It's not as glamorous as I thought it would be when we purchased the car.”

“Wanted to say a big thank you to Alex in the service department. He was incredibly helpful and made sure I was informed at all times and took care of my issue. He went above to make sure I had a great service experience. My car had a very tricky issue and him and his team worked hard to make sure it got done”

“Ethan is an absolute stud, go get your next Volvo from him! Fantastic experience at this dealership from start to finish. Everyone from the front desk to finance, sales managers and more were all awesome and friendly. Don’t hesitate to buy your next Volvo from them. This is my 13th Volvo and my first time from Ken Garff and won’t be my last. Thanks for an awesome experience!”

“I had a great experience working with Russ Rayner at Ken Garff Volvo. He made the entire process quick and painless. He was knowledgeable, patient as we decided what was best for us, and easy to talk to while we waited. We were in and out in just a couple of hours, and even after the purchase, Russ has continued to check in to make sure everything is going well. Overall, it was a wonderful experience, and I hope he’s still there the next time we’re in the market for a new car. Thanks, Russ!”

“I just bought a pre owned Volvo and absolutely loved working with Ken Garff on this. Austin Bell there is wonderful and I would highly recommend working with him. He had reviewed listings for me for a few months before and was extremely knowledgeable. He took me out for a test drive once we narrowed it down and explained everything in detail to me. I am in love with my car and I cannot thank Austin enough for making the process very smooth from start to finish.”