Hertrich Buick GMC of Salisbury Inc

“We bought a silverado at end of February. It never passed inspection. Had to pay to get problem fixed then it wasn't and had to be fixed 2 more times, all same issue and on 3rd time the mechanic made such an error that now truck won't go into gear and we forced them to buy us out and put us in something different. June 6th got different truck and now that's sitting at another dealership getting fixed. So this truck we only had maybe week and won't get back till sometime end of July maybe and will make first payment without even having this truck. Would never recommend or go back again. 2 trucks one came out worse then before and has been sitting in their parking lot unable to move other is in shop getting fixed. It's been a nightmare and we feel we have been screwed over the entire time. Lost about 10,000 on first truck that we never saw again getting out of it. Just extremely frustrated, disappointed and mad.”

“The sales process with Ahmed was great. I had an issue with the vehicle that was discovered while putting on tags 2 weeks later. Abdulla got me in a sister location where they were able to offer a temporary fix, so Abdulla could order the part for a total solution. I appreciate the help even with the disagreements along the way.”

“I recently had the pleasure of buying my Ford F250 from Stephanie at Hertrich GMC in Salisbury, and she was absolutely amazing! This was hands down the easiest car buying experience ever. Stephanie went above and beyond to make the process smooth, stress-free, and enjoyable. Her knowledge of the vehicles and her genuine care for my needs made the entire experience stand out. I would give Stephanie 10 stars out of 5 if I could! I highly recommend visiting Hertrich GMC in Salisbury and asking for Stephanie if you want exceptional service and a hassle-free experience buying your next vehicle.”

“Sales team was great. I went in to check out a vehicle on a busy Saturday thinking I would just browse due to being so busy and later in the day. They all worked together made me a great deal and sold me my truck. With as busy as they were i figured I’d be there all night or have to come back. They handled everything as a team stayed after hours and made sure I was satisfied with everything. Second vehicle I have bought from a hertrich dealer and am pleased to say they really do make things a lot easier”

“I had an amazing experience working with Shawn at Hertrich! He was incredibly knowledgeable, kind, and personable throughout the entire process. Shawn took the time to answer all my questions patiently and made sure I felt confident in my decision. He was thorough and genuinely wanted to help me find the right vehicle — and he did! I was able to drive off the lot the same day in a beautiful SUV at a great price. I truly appreciate his professionalism and care. I highly recommend asking for Shawn if you’re looking for a great car-buying experience! I would also like to thank Nav for supporting us through this experience as well, and wish you all the luck with your new position!”