CARMAX SALISBURY

“I have purchased and sold my car to Carmax many times. The process is very user friendly. Recently I sold my car to Carmax, I scheduled an appointment for my express drop off online, showed up with my necessary documents and was out the door in 30 minutes. Tammy did a great job, she knew and handled the process very quickly. Highly recommend.”

“I sold my previous car to CarMax after purchasing a new vehicle. The entire process was very smooth beginning with an initial offer via Edmunds.com to receiving a check from CarMax when closing the sale in person. I was very pleased with the price they paid as well as the professional & cordial way they conducted business.”

“I have honestly not had the best experience at Carmax. I picked the car on Valentine’s Day through Carmax’s website set up the financing paid for my car insurance. It’s been two weeks since all of that happened and they were shipping the car from Dulles, Virginia to Salisbury, Maryland, which is about a 2 Hour Drive. It really makes no sense to me that it’s been about two weeks now and I still have no update on the car. Makes me feel like they’re about to Lipstick any major issues with the car. I’m about ready to go get a car somewhere else. If you want to be able to have a transparent car buying experience, I would not recommend buying online from Carmax.”

“I am writing to formally express my dissatisfaction with the service I received today. My experience was extremely disappointing, particularly in my interactions with two managers who conducted themselves in an unprofessional manner by speaking over me while I was attempting to explain my concerns. This level of communication is unacceptable and does not reflect the standards of customer service I would expect. On October 3, 2025, I purchased a 2017 BMW X1 xDrive28i. Now, just four months later, the vehicle has developed a coolant leak and the engine light has illuminated etc. These issues strongly suggest that the vehicle may have had an existing problem prior to my purchase. Unfortunately, there appears to be a lack of accountability regarding this matter. The only individual who demonstrated professionalism and communicated effectively was the mechanic. Aside from that interaction, the overall experience has left me deeply concerned. I would strongly advise future customers to ensure they obtain complete and transparent information, including details that may not be clearly reflected in the Carfax report. If this is the standard of customer service being tolerated, it raises serious concerns about quality control and oversight. If the vehicle was properly inspected as claimed, we would not be in this situation. I made a significant financial investment in this vehicle and should not be facing a major mechanical issue only four months later. This matter deserves immediate attention and accountability.”

“We had an amazing experience at CarMax! We saw the car online and CarMax shipped it for free to our closest location in Salisbury, MD. We were kept informed on when it would be ready for us to see. Luis helped us and was great. We were in and out in 90 minutes. When we needed it serviced, they did a wonderful job. We would definitely buy from CarMax again!”