Key Hyundai of Salem

“We had decided on the vehicle we wanted and Key Hyundai had several options. On Monday we went in without an appointment and Junior stepped up to help us immediately. He was extremely polite and took us for a test drive and we loved the vehicle. He quickly made us a great offer and started the process. It moved along very quickly without too much waiting. Tuesday we showed up with our final paperwork and deposit and all the paperwork was nearly done just doing the signing. They had already contacted our insurance and did the paperwork for registry. They were all extremely professional and very easy to work with and hopefully Thursday when I make the rest of our deposit we will be driving out with our new car😁”

“Diane and Fabian were so nice and helpful when it came to me getting my 2020 Santa Fe. Dealership was very accommodating too when I wanted to take the car to a 2nd mechanic for a pre-purchase inspection. My only complaints would be the first offer I got for my trade in was very low and almost made me walk away, and I didn’t feel like I was taken seriously over text/phone until I submitted a credit check online. Fabian also helped explain every button in the car as well as set up my phone for CarPlay, overall I would recommend this dealership for people looking for honesty and quality cars. Just pay attention to their trade in offers and interest rates.”

“I went to Salem Hyundai on April 30th to look at a white 2024 Hyundai Ioniq 5 Limited with only 3,100 miles listed at $34,400. What should have been a straight forward purchase turned into one of the worst dealership experiences I’ve ever had. The moment the salesperson pulled the car up, it was obvious the rear hatch had a significant dent. There were also other cosmetic issues including damage to a side plastic trim piece and a noticeable scratch on the front bumper. After a test drive, I agreed to move forward at their asking price ONLY if the damage was properly repaired. Fast forward about 10 days later when the car supposedly came back from the body shop. I brought a dent/thickness gauge with me to inspect the repair, and what I found was unbelievable. Instead of properly repairing or replacing the hatch, the body shop apparently filled the entire damaged area with bondo. On top of that, there is now a massive 12–16 inch crack visible on the inside of the hatch. The hatch alignment is also off by roughly 2/16” on the left side, and the interior paint touch-up work looks completely amateur. After wasting nearly two weeks of my time, the dealership called me late today and basically said the body shop “doesn’t want to do anything else,” they can’t get refunded, and if I still want the car, the price stays the same. That response tells you everything you need to know about this dealership. No accountability. No pride in their work. No concern for the customer. Just excuses. If this is how they handle visible damage on a $34k vehicle before the sale, imagine how they handle problems after they already have your money. I’ve bought and dealt with a bunch of cars over the years and I have NEVER seen such sloppy repair work combined with such an unprofessional attitude. Salem Hyundai wasted my time, and tried to pass off terrible body work as acceptable. I dealt directly with Fabian sales and Nancy the manager. Avoid this dealership at all cost.”

“My husband & I were extremely happy with the care & service we received at Key Hyundai of Salem recently while making a used car purchase. They were super busy, & yet were able to multi task & accommodate each customer's needs. The receptionist was friendly & helpful. The manager that was working, Nancy Vega, was also very friendly & willing to work with us. She has an amazing comradery with the entire staff, & managed all things well, even during an incredibly busy shift. The finance/document man, Natasha Cruz, was friendly & professional. Last but by no means least, our salesman, Joan German, was wonderful to work with. He was genuine, listened well, & made every effort to make sure we were happy & comfortable during the entire car shopping/buying process. Joan was not a high pressure salesperson - he treated us with the utmost respect & maintained patience & composer with us & his co-workers, even during their extremely busy time. The facility was very clean & neat, & the prices were the best in the area for what we were in the market for. It was so nice to go there & not feel like we were being attacked by hungry sales vultures & instead genuinely helped by each person we interacted with. We give Key Hyundai of Salem a five star rating!”

“The members of the Key Hyundai team allowed me to express my needs and wants when it came to the vehicle choices I was making. The color I wanted wasn't on the lot so they worked with another dealership and were able to secure it and have it on the lot within 48 hours. I highly recommend the team from Salem Key Hyundai. I worked with Amy, and Nancy. While I was waiting Armando checked in with me and made sure I was being taken care of the way I wanted.”