Lou Fusz Buick GMC

“I am not satisfy regarding on my recent diagnostic and service repair estimate provided to my vehicle. As a loyal customer since 2021, I expected a higher standard of clarity and accuracy. Originally, my dad purchased my car back in 2010, 2009 Pontiac G8. It has a very low mileage 32500 miles and it is well maintained. I worked remotely and only used it for grocery, visiting friends house in st. Louis area. 20 - 50 miles are the farthest mile I could ever drive in a month roughly, Recently, the check engine light came on for the second time, following an issue in November that was addressed by swapping the solenoid banks. Your team's current diagnosis indicates a necessary timing chain replacement, with a repair estimate of $4,830. However, the single photograph provided was completely insufficient to substantiate this diagnosis. Due to the high cost and lack of clarity, I sought a second opinion from another automotive service provider. They provided a comprehensive diagnosis, including the specific error codes, the root cause, and clear recommendations. Based on their findings, I am deeply concerned about the accuracy and fairness of the assessment provided by your shop. My check engine Light is now OFF. Car running smoothly and no problem at all. While I appreciate that the recent $199 diagnostic fee was waived, the significant discrepancy between your assessment and the second opinion leaves me hesitant to proceed with any future servicing or vehicle purchases at your location. I will not come back to this place anymore, Since I've been receiving compliments that my car has a very low mileage and trading offers, I had a feeling that they wanted to buy my car for a cheaper price and flipped it and sell it.”

“I really don’t like this dealership. I really just don’t like the customer service, i don’t like the dealers, the service dept. I honestly just feel like if someone is a paying customer and they could have gotten a car somewhere else, they should value their paying customers a little more or maybe it’s me. it really definitely is NOT the best dealership I’ve been to. they do not go above and beyond, they try to make u THINK they do but they don’t. i personally wouldn’t recommend them it’s much better places, but if u must”

“We test drove the Buick Enclave and were so impressed with the sales team at the Lou Fusz GMC/Buick location. Gus and Henry and the entire team answered all of our questions and made the test driving experience easy and quick. I would recommend this dealership to anyone looking for a GMC or Buick. They were extremely knowledgeable and helpful!”

“My experience was excellent from start to finish. My salesman was exceptional — honest, professional, understanding, and very helpful throughout the entire process. I was upfront about my situation, and he reassured me that he would do everything possible to help, and he truly delivered. He made me feel comfortable, respected, and valued as a customer. I greatly appreciated his transparency, patience, and dedication to making sure I was taken care of. I am extremely satisfied with the service I received and would highly recommend him to anyone looking for a great car-buying experience.”

“Oscar Zurawski was amazing and went the extra mile for my family and I when we purchased our 2026 GMC Terrain Elevation, he was kind and generous and when needed he was quick to take care of the needs I requested. He also made the transition for my trade in quite easy and simple. This is my third purchase with Lou Fusz and the team was great once again! He also checked in the next day with my vehicle to make sure everything was smooth, forever a customer, Thanks for everything!”