Mercedes-Benz of St Clair Shores

“I rarely leave negative reviews, but after two separate experiences with the service department at Mercedes-Benz of St. Clair Shores, I feel it's important to share mine. On my first visit in May 2026, I brought my vehicle in for a scheduled appointment. From the beginning, communication was poor. My husband and I had to repeatedly call for updates because no one reached out to us regarding the status of my vehicle. My service advisor, Trevor, came across as disengaged and indifferent. When we arrived to pick up the vehicle, he was informed that we were there, yet we stood at his desk while he continued working on his computer without acknowledging us. Only after several minutes did he tell us to have a seat. I tried to give him the benefit of the doubt and assumed he might have been having an off day. Unfortunately, my second experience on July 21–24, 2026, confirmed that the first visit was not an isolated incident. When we arrived for our appointment, my husband explained the two issues we were experiencing with the vehicle. Trevor immediately focused on the diagnostic fees, which was perfectly understandable. However, when my husband mentioned that we had an extended warranty, Trevor's attitude noticeably changed. He began complaining about dealing with warranty companies, naming several he disliked and explaining what a hassle they were. As customers, that was uncomfortable to hear and made us feel as though our warranty was going to be an inconvenience for him. I left my vehicle on Tuesday, July 21. For the next several days, we received no communication whatsoever. The only updates we received were because I repeatedly called the service department and contacted Mercedes-Benz customer support through the online chat. At no point did Trevor proactively reach out with an update, explain the delay, or manage our expectations. After four days without meaningful communication, I decided I had enough and called to let the service department know I would be picking up my vehicle. When my husband first arrived, he was told Trevor was at lunch—even though it was around 4:00 p.m. We returned about 30 minutes later. The very first words Trevor said were, "How will you be making the payment?" There was no apology for the lack of communication, no acknowledgment of the inconvenience, and no concern for the fact that we had been without our vehicle for four days. To make matters worse, just like during our first visit, we stood at his desk while he completed paperwork without offering us a seat. I finally had to ask, "Can we have a seat?" Without even looking up, he simply replied, "Sure," and continued typing. Throughout this entire experience, no one ever offered us a loaner vehicle despite the extended delay, nor did anyone make any effort to provide the level of customer service I would expect from a luxury dealership. This wasn't about the repair itself—it was about the complete lack of communication, professionalism, and basic courtesy. Trevor consistently made us feel like we were an inconvenience rather than valued customers. After this experience, I looked through other reviews and noticed that at least one other one-star review specifically mentioned Trevor and described a similar experience. That made me realize our experience was not unique. Because of these two experiences, I will not be returning to Mercedes-Benz of St. Clair Shores for service. Although it's the closest dealership to my home, I would rather make the drive to Mercedes-Benz of Bloomfield Hills, where I hope customer service is held to a higher standard. I sincerely hope management addresses these concerns because no customer should have to repeatedly chase updates, feel dismissed, or be treated as though their business is an inconvenience. * AND PLEASE SAVE THE SCRIPTED FAKE APOLOGY RESPONSES THAT YOU ALL GIVE TO CUSTOMERS THAT LEAVE A NEGATIVE REVIEW.”

“We had an outstanding experience working with Daniel at Mercedes! From start to finish, he provided top notch service, was incredibly knowledgeable, and made the entire process smooth and stress free. Daniel truly went above and beyond to get us a great deal, making sure we felt confident and taken care of every step of the way. He was patient, professional, and never pushy, just genuinely focused on helping us find the right fit. Zak was also fantastic, super helpful throughout the entire process and always available to answer questions and make sure everything stayed on track. His support really made a difference. If you are looking for a team that delivers excellent customer service and works hard to get you the best possible deal, Daniel and Zak are the people to see. Highly recommend!”

“We got a new GLE 450 for my husband from Mercedes Benz St. Clair Shores and we had an amazing experience!! Our sales associate, Daniel Aviles-Pedraza, was very helpful, patient, and also funny! The financial advisors were very supportive as well. Will definitely come back to this dealership when it’s time to change my car to Mercedes :)”

“My husband and I have had the most amazing experience working with Larita Triplett at Mercedes Benz of St. Clair Shores. Larita went above and beyond working with us including staying after hours to close the sale of our new Mercedes. The entire staff was so friendly and welcoming. Larita was attentive including taking care of us with waters, coffee, dessert treats and anything else we would have liked. The process of our purchase was so smooth working with Zach, the finance manager. Larita decorated our new vehicle with a BIG RED BOW and gifted us a beautiful bottle of champagne and Mercedes coffee mug. She has been so attentive with taking the time to show us all the bells and whistles of the Mercedes APP, all the features on the touch screen of the car and checking in with how we are loving our new vehicle. We will definitely be back and look forward to working with Larita and Mercedes Benz of St Clair Shores in the future.”

“I can’t say enough great things about Dree! From start to finish, she made the entire process smooth, easy, and enjoyable. She made sure I got exactly what I wanted when I ordered the car in February, and she kept me up-to-date throughout the whole journey. If you’re looking for someone who genuinely cares about helping you get the car you want and delivers top-notch service, ask for Dree!”