CarMax Sacramento

“First of all shout out Anjilina Dalton in the Business Office who was an incredible help and made the process so easy and comfortable for me. Amazing, amazing service! Came to sell my car after I got my offer online on Carmax website. Did the speed setup where I upload my files for them to review so the process is faster when I head to my appointment. As soon as I arrive a worker recognizes me because of the ID picture I submitted and immediately begins the selling process which took no longer than 30 minutes. She helped a lot with my paperwork, got it all done for me and I was out the door with a free Lyft ride and a fat check.”

“I purchased a 2014 Toyota Prius from CarMax on March 7, 2026, and unfortunately the experience has been extremely disappointing from the moment I drove off the lot. Immediately after leaving the dealership, dashboard warning lights came on and I had to turn around and bring the vehicle back. I was informed there were issues with the braking system, and the car remained in service for weeks while I was placed in a loaner vehicle. After finally getting the Prius back, I made it home only for the AC system to fail shortly afterward. Once again, I had to return the vehicle for additional repairs. Now, just 67 days after purchasing the car, the check engine light came on again this morning (5/13/2026). At this point, it has been one issue after another since day one. I purchased this vehicle expecting reliability and peace of mind, but instead I’ve spent much of my ownership dealing with repeated mechanical failures and service appointments. I feel extremely let down and honestly taken advantage of as a customer. I am asking CarMax to step up and properly resolve this situation. A customer should not experience continuous major issues within the first two months of ownership, especially immediately after purchase. I hope CarMax will do the right thing and stand behind the vehicle they sold me.”

“It was a great experience, my first time buying a vehicle. The sales rep, Mame, was chill. Answered all my questions, gave great advice, and I love my new/used truck!”

“This place actively made it very difficult to purchase a car. Despite having made a reservation to buy a car, and arriving 15 minutes prior to my reservation, I was not helped for over an hour despite countless staff out on the sales floor clearly with spare time on their hands. I came in ready and willing to purchase a car. In fact, a luxury $40K+ vehicle. The customer service, or lack thereof, made me take my business elsewhere.”

“My experience at CarMax was genuinely great. From making the appointment online to getting my car appraised and signing the final paperwork, everything was straightforward and efficient. The team explained each step clearly, answered all my questions, and made the process feel effortless. I left feeling confident and well taken care of. I’d definitely recommend them.”