BMW of Roseville

“research cars for about 2 weeks and went to test drive a specific car. They made sure it was still available before I drove out there (45min drive) had it waiting and cleaned. Looked over my trade in while test driving. I loved the car and the price was fair. extra money off for financing through them! and good interest rate. They fed and watered us for the 4 hours there finishing up the deal! I love the customer service at BMW! I wanted to try a Mercedes but could not guarantee the car service I was used to! I am a loyal BMW customer for the cars and service!”

“I’d like to share feedback on my recent BMW Genius appointment with Ana. Overall, the appointment went very well. Ana walked me through the car’s features at a high level, including parking-related functions, in a clear and easy-to-follow way. I appreciated her transparency—she was open about what she knew and proactive about reaching out to others when additional information needed. While the home charging issue is still not fully resolved, Ana has been helpful in making me feel comfortable with the initial drive and getting familiar with the vehicle. She has been very responsive and approachable so far via email, and I truly hope this level of support continues as I settle into ownership. Thank you to Ana for her professionalism and support during this experience.”

“Where to start…let me start with the good. It all started with an idea. An X5. I built my X5 the way I wanted it since there was not one in California that matched what I wanted. It all started with a code. Todd Broyles immediately took on the build and made my dream happen. Not to mention, the best darn deal no dealership in California could give or match on a build. Todd, you da man! When the vehicle arrived, it really blew me away. From seeing it all in paper to seeing it in person, it was such a surreal experience. My first BMW, and I was surely impressed. I continue to be impressed by the drive, the features, and the luxurious feeling. Cassandra Bird was and IS an amazing individual. Sweet, caring, and an expert! She helped me finish up my paperwork, and she showed me and helped me customize every single option in my vehicle. She made the in-person experience so pleasurable. Cassandra was as equally excited as I was to take delivery of my first BMW. She truly made everything 110% better from the experience I was given in the mix of waiting for my build…which leads me to the bad. Christian C. was initially my salesman with Todd. I will say, Christian did not give me the experience I should have deserved with a new build. I never received any updates on the vehicle. Where it was, when it would arrive…the emails that went unanswered. Did I ask a lot of questions? Yes. Did I deserve the service I was given? No. If I was you, the one reading the review, I would not work with him. Ask for Cassandra. I promise you. Gretchen, the GM, was a great help in listening to my concerns and disappointment. She remedied the situation within hours. Sent me photos of my new vehicle, confirmed it was delivered, and she made sure no add-ons were added to the deal. Oh, I did not even receive delivery photos from Christian 5 days after the vehicle was sitting there on their lot, btw. I will say, I was highly disappointed initially with the service with said salesperson. Yes, I am extremely happy with my new X5, Cassandra helping me, and Todd making the dream happen. But the overall joy of building a new BMW and the anticipation of it arriving, definitely was ruined for me. You cannot get that back. One suggestion, better customer service. Customers are spending TOP dollar on these vehicles. Make it special for them! Don’t ruin the experience for us. Again, Cassandra, thank you!”

“Leasing my new 8 series BMW was a breeze!!! Arturo was extremely helpful, knowledgeable and has the best communication. The management and financing team were not only easy to work with but actually a delight. They made it easy drive off in my new beautiful car!”

“I brought my 2017 M3 Jahre to Roseville BMW on May 15th after making an appointment for them to check out the car because I was hearing some noises from the rear end. The car was unfortunately involved in an accident and had just gotten out of Niello Collision for body repairs, I explained this over the phone while making the appointment. These were noises I never heard before prior to the accident. I went to drop off the car for a diagnosis only, that’s what I was advised by my insurance provider so we can proceed forward. While I’m at BMW of Roseville, I told the person checking me in once more that I am here because of insurance & the car was in an accident that had damaged the driver quarter panel and wheel. Chris C. was my assigned service advisor, he was very dismissive of what I had to say despite it being key information to better help him do his job. It came off to me like Chris had a problem with me being a woman and owning the car I do. Chris typed up a very vague service invoice, I’m a certified Ford Technician & it had to be one of the worst invoices I’ve seen. I forwarded the invoice to my insurance as requested & they tried to follow up with Chris, they tried to reach him for 6 weeks. They told me that they can’t reach Chris and I can try to call Chris or take it to another shop. I took the car to another shop because I would rather not have to deal with the rude attitude from Chris again. After going to the other shop and paying for another diagnosis fee, the shop discovered that yes my 2 axle shafts were damaged and leaking like BMW said but also that my driver side rear hub was damaged from the accident that had cracked my wheel too thus why I took the car to BMW on my OEM wheels in the rear. After hearing this I reached out to Roseville BMW to complain about their incomplete diag. & failure to communicate, I’ve been calling for over a week to get ahold of the service manager. Every single time I called they weren’t available and was promised a phone call back, never got a call back. I called the service department again and spoke to a Kiah, I’ve spoken to her 3 times out of all the times I’ve called and she always seemed like she was trying her to best actually reach someone higher up. She did a phenomenal job with handling my complaint to the best of her ability! I finally received a call back from Nick after a whole week, I told him the situation and he didn’t even care to address Chris having a terrible attitude. Nick also made assumptions saying he didn’t believe that insurance was reaching out for 6 weeks because I “reached out today and got a call back same day”. I had to inform him that I’ve been trying to reach him(the service manager) for over a week. Since BMW failed to properly diagnose my car I did ask for a refund since I had to pay that again for another shop to properly check it out. Nick promised a partial refund around 2 weeks ago but I never received that. I will be reporting them to DCA as well because this is just ridiculous! I now understand why a lot of people take their BMWs to Walnut Creek instead.”