Rockwall Kia

“We just purchased our third vehicle in two years from Kia of Rockwall, and unfortunately this experience completely changed how we view this dealership. We worked with the same salesman, Hank, each time. He has always been great to us. However, the overall dealership management and finance experience this time was unacceptable. Before agreeing to move forward, I clearly told Hank that a dealbreaker for me was whether they would honor complimentary lifetime oil changes — exactly like they had given me on the 2023 Sorento I was trading in. I was told yes. While I was in finance signing paperwork, I noticed they were charging me $1,000 for an oil change package. This was nowhere reflected on the agreed-upon breakdown beforehand. When I questioned it, the finance manager was incredibly dismissive and confrontational. I was told they “don’t just give things away for free” and that it wasn’t his problem because it was “sales side.” It felt very much like I was being pressured into just accepting it. He then attempted to prove that I had paid for the oil changes on my previous purchase — only to pull up my prior contract and confirm that I had, in fact, received them complimentary. The explanation given was that it was “a different GM” at the time. That is not an acceptable excuse. If something is presented as included and agreed upon, it should not later be quietly added as a charge during finance. After significant pushback, they agreed to apply the $1,000 back toward my loan balance. As of now, I have not seen that reflected yet. At the same time, my father was attempting to purchase a vehicle as well. He asked three separate times for a trade-in number and was repeatedly ignored. He ultimately left without buying. After calling other dealerships, he discovered that Kia in Frisco is not charging a $7,500 market adjustment on 2027 Tellurides like Rockwall is, so he purchased his EX X-Line there instead. Rockwall Kia is putting a market adjustment on these cars because people are stupid enough to pay it. Its not a Kia thing, or even a dealership owner thing, its literally the managers decision to screw you. Consumers in Rockwall should know: you do not have to accept market adjustments or hidden add-ons. Other Kia dealerships are selling the same vehicles without these additional markups. This experience felt misleading and unnecessarily combative. Long-term customers should not have to fight to receive what was clearly agreed upon. We will be taking our business to Frisco Kia going forward. This dealership is much more professional, friendly, and is looking to have actual customer relationships.”

“Mark and Jonathan are the absolute best! I came in and within a few days I had a new car, my old car was messing up really and was worried I was going to get screwed over in a deal getting a new car. But Jonathan and Mark made I was well taken care of. My Seltos is amazing, I absolutely love her! She is gorgeous. I just had my first oil change and even that went so smooth! Would definitely recommend working with them! The Cross family loves Southwest Kia of Rockwall!”

“I had the pleasure of surprising my wife with a new car, and Mark was the one who helped me through the entire process. From the very beginning, he was attentive, professional, and always available to answer any questions I had. He made everything smooth and stress-free, explaining each step clearly and making sure we felt comfortable and confident with the decision. His patience, honesty, and great customer service truly made a difference. Thanks to Mark, the experience was not only easy but also enjoyable, and my wife was absolutely happy with the surprise. I highly recommend working with him if you’re looking for someone who genuinely cares and goes the extra mile for his customers.”

“VALEN was a pleasure to work with. I was coming in from Houston, Texas and we did a lot of the negotiating over the phone. He was ready for me when I arrived and he made the process super smooth and the finance department was very quick. I was already preapproved prior to coming in so that made things a lot easier. I highly recommend him! Pictured on the left with my best friend on the right.”

“Ethan at Rockwall Kia is amazing. I came in there thinking I knew what I wanted. Test drove it and realized it was too big for me. Then told him what I was wanting and then Ethan said I know exactly what you want. Nailed it with my 2025 Kia Sportage Hybrid. I named him Jett. I feel like I am in a cockpit. Sleek. Matte finish. Interior is terracotta red leather. Thank you Ethan!!!”