CarMax Rochester

“Buying a car, especially under emergency conditions, is never a quick or easy feat. CarMax had the car I wanted and the whole process was simple and painfree. Thanks to Joe, Noah and the rest of the Team at CarMax in Rochester for turning a stressful moment into an effortless purchase. Love my new car!”

“The offer given to me for my car was more than fair, $3000 more than the dealership. I kept wondering what the catch was. The entire process was smooth and my finance company received payment quickly from Carmax.”

“I recently bought my 3rd car through CarMax, and very satisfied with the value and service of CarMax. The people that I work with from sales to service are very professional and make everything right for me and meet all my requests and I had lots of them. I also bought extra maintenance package which will provide coverage for my car as well as peace of mind. Totally worth it. Thank you CarMax for a great experience! Good service that you provide! Keep up the good work!”

“Exceptional experience. Extremely easy and fast from submitting information on line and getting quote to dropping off vehicle and leaving with check in hand 25 minutes later. Do not hesitate if you are on the fence about selling your car to car max rochester. Online offer was exactly what I got at drop off no questions asked. The blonde girl who assisted me at drop off with paperwork was efficient and so friendly. Great customer service skills! Thank you all for a very pleasant experience!”

“I purchased a car 2 years ago and reviewed CarMax. I initially gave them a great review but then changed it to not so great because I found out that it had been in an accident (therefore my local dealer had no interest in buying it). That info was not on the CarMax web site so I was not happy. For this reason I highly recommend getting an official CarFax report on any car you consider buying. They did however, within the 90 day warranty period replace the battery that died AND the airbag because the light kept going on. This was quite expensive. Two years later, I just traded it back in because CarMax gave me the BEST trade in value of every company I inquired with. The car I traded it in for also needed repairs. I discovered there was a problem with the passenger side speaker and the wheels/rims are bent so the car vibrates at high speeds. Once again 90 day warranty, no hassle at all, CarMax is paying for everything. $260 for the speaker and $900 for the new tires. Their 90 day warranty is no joke. Pretty much everything is covered. When buying a used car there is nothing better than knowing you have such a great 90 day warranty. It's all covered. Just make sure you inspect the car very thoroughly and have a mechanic look at it within that 90 days. I opted not to get the extended warranty so really can't speak to that. But I'm extremely satisfied with my two purchases thus far. I also want to add, that since I live an hour and 45 minutes away, CarMax let me get the car repaired locally so I wouldn't have to drive back to Rochester. They are very accommodating about that & even paid my mechanic directly. So getting any repairs done is truly hassle free. Photo of the new car. :)”