Serra Ford Rochester Hills

“I had an excellent experience working with Josh Fletemier at Serra ford. From start to finish, he made the entire process easy and stress-free. He was friendly, knowledgeable, and patient. I never felt pressured which I really appreciated. He went above and beyond to make sure I got the car I wanted at a great price. I highly recommend Josh to anyone looking for a smooth and positive car buying experience.”

“Everyone treated me with such kindness and respect. The sales managers Vito and Dave both came to check in throughout the process of buying my car. Michele Dargis was the sales rep who sold me my car and was incredibly kind and patient with all of my questions. The service team has also been so thorough and kind. Daryl and Quinn in service were so helpful. I couldn't have had a better experience with the staff here!”

“I recently purchased a Ford F-150 from Serra Ford in Rochester Hills,and I couldn’t be happier with the experience — all thanks to Darren Chavez. From the moment I walked in, Darren was incredibly friendly, knowledgeable, and had a great attitude throughout the entire process. He made everything easy and stress-free, answering all my questions without ever making me feel rushed or pressured. It really felt like he was there to help me find the right truck, not just make a sale. His professionalism and positive energy made the experience truly enjoyable.”

“Couldn’t have had a better experience. I reached out to Serra and by a stroke of luck my call went to Mr. Charlie Green. Charlie was awesome, super responsive and helpful, he was able to help me get an awesome deal on my new lightning and bring me back to the Ford family. The whole buying process was very painless, Charlie fielded some calls and texts until we had found the right option, one thing I loved was how creative Charlie got to find me the right truck at a great price. Once I arrived things were just as painless, made sure the truck was good and spent a few painless minutes with Bruce signing papers and I was out the door. Cannot say enough good things about the experience with Charlie and Serra Ford, will absolutely be back for our next vehicle!”

“I recently leased a vehicle through Serra Ford (Rochester Hills) and had the absolute pleasure of working with Lazer Volaj. I can confidently say it was one of the best car-buying experiences I've ever had. From start to finish, Lazer went above and beyond to make the process smooth, transparent, and actually enjoyable (which is saying a lot when it comes to car shopping!). He was incredibly diligent—taking the time to understand exactly what I was looking for, walking me through all my options, and staying in constant communication every step of the way. I never felt pressured or rushed. Instead, I felt like I had a true partner in the process who genuinely cared about helping me find the right vehicle at the right price. Speaking of price—the deal I got was fair, competitive, and with no surprises. Lazer was upfront, honest, and patient in answering all my questions, which made a huge difference. What stood out most, though, was the level of customer service. Lazer was professional, knowledgeable, and incredibly responsive—but also warm, personable, and fun to work with. He made the entire process feel effortless. If you’re in the market for a vehicle and want someone who will truly have your back, I can’t recommend Lazer Volaj enough. He’s the real deal—and thanks to him, I’m now driving a vehicle that I absolutely love and an experience I’d happily repeat! Giddy Up!”