Sheehy Lexus of Richmond

“They were wonderful! My salesman was Anthony and he took the time to show me everything in the vehicle. He was not pushy at all. I would say it was an excellent experience! I will definitely buy from them again!”

“I had an absolutely outstanding experience working with Anthony R! He was professional, knowledgeable, and genuinely committed to helping me find the right vehicle. Anthony made the buying process smooth, quick and absolutely stress-free. His attention to detail, transparency about pricing, and dedication to ensuring I was completely satisfied truly set him apart. There was zero pressure, just honest guidance and excellent customer service. I cannot recommend Anthony R. highly enough! This was by far the best car-buying experience I’ve ever had!”

“I had the best experience working with Mina at Sheehy Lexus of Richmond! He took the time to explain all the features of the car and show me models of vehicles that worked better with my lifestyle. After multiple trips to the dealership, I was able to make a decision with confidence that it was a worthwhile purchase. All members at the dealership were friendly and always willing to assist with any questions or concerns that arouse. Mina, as a sales person, treated me like family and made the car buying experience a dream.”

“The service was great! The atsmosphere was great as well. I just branded out after 8 Toyotas. Wasn’t happy with the purchase of the amenities such as apps and navigation, remote start..etc . Trying the new Genesis. We’ll see how this works.”

“Update- I refused to accept the car with the repair shown below. Lexus management reviewed the repair work and asked me to leave the car with them to have the work re-done. I picked it up today and it looks back to new. Fitment of the bumper has been corrected and the it was repainted- now with no overspray. I'm told they fired the painting contractor that worked on my car initially. They let me keep the loaner car through this 6 week process. Overall I think they fixed the issue- so I am increasing my star rating to 4. -------- I went in for a cracked grill on my Lexus IS 350 and was told that that my bumper Clips had broken requiring bumper and grill replacement. It took more than three weeks for a new bumper/grill to be installed and for the car to be painted. When I received the car, there was overspray of paint on the plastic pieces of the grill, very poor pre-paint prep work with dust and particulate matter underneath the paint prior to painting. Completely unacceptable workmanship. Not to mention the cost of repair for just the grill and the bumper and have it painted was close to $3000. Insane. Communication with the service representatives was extremely poor. I messaged almost every day but had no response to text or calls for multiple days in a row. I complained about the workmanship and refused to take my car until it was fixed. I'm still waiting. I definitely did not expect this level of treatment from a Lexus dealership, particularly when I'm paying so much money. I hope they fix the poor workmanship. If they do, I will remove this review.”