Sound Ford Inc

“I purchased a 2024 Ford Mach-E here in January. I love the car and am a longtime Ford owner — the brand itself has been great to me. Unfortunately, this is yet another disappointing sales experience I’ve had at a Ford dealership. During the purchase process, a sales manager jokingly referred to me as my wife’s “Sugar Daddy” when I said she didn’t need to be on the finance application. It was inappropriate and unprofessional. A few weeks after bringing the car home, I discovered the home charging cable was missing from the rear storage area. I called twice and was told someone would look into it and call me back. No one ever did. When I returned to pick up my plates and asked again, the sales team directed me to Parts and Service rather than taking ownership of the missing cable. Once the sale was complete, the sales department’s customer service essentially disappeared. To their credit, the Service department staff were professional and helpful. I like Ford vehicles and will continue to own them, but the sales experience at this dealership was extremely disappointing. UPDATE (March 10, 2026): A matter of days after posting this review, the dealership called and offered an aftermarket charging cable, contingent on my removing the 1-star review. I declined. The offer wasn't customer service. It was reputation management. The cable should have been in the car at delivery, and the follow-up I requested twice was never provided. The moment I posted an honest account of that experience, I heard back immediately. They also mentioned their "President's Award" as context for why my review was surprising. I'll let readers draw their own conclusions about how dealerships earn awards that depend heavily on customer survey scores. I have no interest in a transaction dressed up as a resolution. My review stands because it's accurate.”

“Buying our 1st electric car at Sound Ford, the Mustang Mach-E GT, was one of the most seamless and exciting experiences me and my wife have ever had. From the moment we walked into the showroom and were greeted by Jeff and Raj we could feel that this wasn’t going to be a typical car purchase. The atmosphere was modern, calm, and refreshingly pressure-free. What truly impressed us was the test drive with Jeff. The instant torque was exhilarating — smooth, silent acceleration that felt futuristic. There was no engine noise, just a quiet surge of power that made merging into traffic effortless. The regenerative braking system was surprisingly intuitive, and within minutes I felt completely comfortable behind the wheel. The technology inside the car was equally stunning. The touchscreen interface was sleek and responsive, with intuitive controls and real-time energy monitoring. I loved being able to see how efficiently I was driving and how much range I had left. Even better, Jeff helped me set up the mobile app before we left to monitor charging, precondition the cabin, and locate nearby charging stations instantly. Financing and paperwork were handled digitally with Joe , making the process fast and transparent. When I drove off the lot, it felt less like I had bought a car and more like I had upgraded my entire driving experience. It wasn’t just a purchase — it was a step into the future.”

“Amanda in the Service team is SO awesome! 😊❤️ Learning how all-electric cars work has definitely been difficult, but she helped me understand how they work so much better than I knew before I spoke with her. I was also pleased with the wait time for fixing the recall on my car. I only waited one hour for the recall on my car to be fixed! In the past, I would wait hours at the dealership for my previous cars to be fixed. Sound Ford has a great team of employees who care about their customers, and always provide A+ service. Great job Sound Ford!!!! 👍💚”

“🛑 WARNING ⛔️ DO NOT BUY ⛔️ FROM SOUND FORD Ill SHARE MY PERSONAL EXPERIENCE, I PURCHASED A BRAND NEW FORD F150 RAPTOR, WELL TURNS OUT THE TRUCK HAD BEEN IN AN ACCIDENT AND WAS POORLY RE-PAINTED as soon as I receive Took delivery of the truck I contact them immediately they denied it at the beginning They said to get it checked out, I did the same day. I send them several pictures and videos same day., they ignored me after three months. I contacted them again with legal council and they answer within 10 minutes and admitted fault of truck being damaged by one of their drivers, . I asked for a new truck they said NO that they had to buy it back and they sent me a buyback contract the next day 24 hours later, now I’m seeking legal council and all of a sudden they want to give me a new truck per general manager. 🛑🛑🛑🛑🛑🛑🛑🛑🛑PLEASE BEWARE ⛔️🛑🛑🛑I”

“Cam, Joe, and Mike were exceptional in getting me into the truck I wanted. They worked with me to were able to give me an excellent deal on the new F150 Lightning. Could not recommend them more for their efforts. Great team overall.”