Redwood City INFINITI

“Great service! I was serviced by Delante Ocampo, and he is very professional and caring. Overall, I wish they had more varieties of tea and coffee for the clients waiting.”

“I have bad credit but Ivan helped me out so much and made it very affordable for me. 11/10 recommend.”

“Just bought a used car here and it was a great experience. Wonderful car for a very reasonable price and the process was very quick and easy. We were helped by Eduardo, Jonathan, and Vlad and they were all extremely friendly, knowledgeable, and helpful. Would 100% recommend buying a car from here and would happily return in the future when we need another car.”

“I just wanted to take a moment and thank Dion and the whole team at Infinity for providing the best customer service possible. I felt comfortable and confident in the purchase not to mention the speedy process in getting everything taken care of. Thank you again and I will see you soon … James”

“I took my car in for service because i have the maintenance package. I called ahead and made an appointment which was very easy and convenient. Once i got there, i told the advisor i wanted the oil change and to give it a check around. Also, i told the advisor to check the breaks because they were making noise. Some reasonable amount of time went by, probably a little more then a hour, and my car was ready. The advisor called me over to informed me that my car was ready to go and everything was good. I told the advisor i find it hard to believe that everything was good especially my brakes. The advisor told me that my brakes are at 8mm, front & back, which are close to being brand new and i told him that’s impossible since I’ve had my car since 2017. The advisor didn’t give me an response, shug his shoulder and couldn’t give me a response. So i took my car to other location (another Infiniti dealer) to get a 2nd opinion. After getting it checked out at the 2nd dealer, the front was at 6mm and the rear was at 4mm. I really wanted to like this place because it’s closer to me but unfortunately it’s clear that i need to stay away from this place. The other employees there were awesome and one of them were cleaning and disinfecting the waiting room which is awesome. But the service department is very questionable at best. I would recommend everyone to do their research before buying a infiniti from this dealer. If this new dealership is going to be run like the previous one in Redwood City, it’s a matter of time before the inevitable happens. This type of business makes me regret buying an Infiniti and my next car would probably be an Audi. It may be more pricey but my friends been having better customer service at the dealership in Belmont and customer service is everything for me.”