Big M Chevrolet

“The transmission went out in my 2021 Silverado Trailboss at 50,862 miles. I called a tech and then was put in touch with John Whelan at Big M in Radcliff. He got the ball rolling and I had my truck picked up, delivered to Big M and less than 24 hours later picked it up after a complete transmission replacement. Wow, that was some amazing service. Thank you to Big M's maintenance team.”

“I had a really good experience here. I bought a 2024 Chevy equinox and I love it so far. My salesman was very helpful and gave me any information about the vehicles I looked at that I needed. Everyone was very friendly. They are very helpful in getting you in a vehicle, but not the pushy way. I highly recommend! My salesman's name was Adolfo”

“I have been to Big M twice and sent my husband there the last time he needed a new vehicle. They have a wide selection of new and used vehicles if you aren’t a strict Chevy fan! The employees seem genuinely happy to be there and sales and finance always try to make everything as honest and smooth as possible. Every experience with them feels like they are going above and beyond the usual car buying experience. This last time Steven and Josh both ensured I got the car I wanted at the payment I needed, and that I was truly happy with my purchase. I always tell everyone to buy here!”

“I had the best experience at Big M . And my car salesman named Dequan was great I told him what I wanted and he helped me down to my last request. Just straight up with ya as well,I will be referring everyone friends and family to them. Just a amazing group of people and the financial man is great as well. I have never been more happy with my vehicle then now”

“I was originally excited about getting a 1/2 ton pickup all blacked out. After 1 week of ownership I experienced several electrical and mechanical issues with my 2025 Silverado 1500 Trail Boss LT Crew Cab. I was shocked that I had to schedule an appointment just to drop off the truck for service. The service issues are (1) driver’s door not closing properly (2) driver’s mirror shaking at highway speeds (3) Sirius XM intermittent (4) after plugging in a “aftermarket” brake light into the 4pin trailer plug, the infotainment system thinks the trailer lights are not working even without a trailer. You have to go through the sequential steps to erase the display (very annoying) plus the turn signals flash at a rapid rate. (5) “Drivers Assist” worked for one week, “application not available”. (6) the infotainment system display went blank for 3 days, the radio worked and navigation worked, but no display. Called 3 service departments and Chevrolet Customer Service, nobody knew what to do to get the display back on. Finally after a few days, my salesman suggested holding the “home” button and “power” button to restore the display, that worked. The service department kept the truck for 1 week and it took 2 test drives to diagnose the issues and put 100 miles on the truck. Now I have to wait 2 plus weeks for the parts to arrive, then schedule a drop off appointment, then wait for it to hopefully get corrected. I’m not a happy camper with this new GM truck. My Toyota Tacoma had no issues in 18 months of ownership. 😤”