CarMax Royal Palm Beach

“Briana at the Royal Palm dealership was fantastic to work with. She was extremely knowledgeable and friendly, and she made the entire car-buying process smooth and stress-free. She answered all of my questions about my Toyota Highlander, making sure I felt confident every step of the way. Overall, it was a great experience. I highly recommend asking for Briana.”

“I had a great experience at CarMax Royal Palm Beach. I bought a Toyota Corolla and the whole process was very smooth and easy. Milmar was very kind, patient, and professional. She helped me a lot and answered all my questions. She was really nice and made me feel comfortable during the entire process. I definitely recommend her and this location. Thank you so much!”

“I had a fantastic experience buying a car from Angel at this store. He was professional, honest, and made the entire process incredibly smooth. He took the time to answer all my questions and ensured the vehicle was in great shape before I drove off. If you’re looking for a transparent and stress-free car buying experience, I highly recommend working with them! Thank you so much Angel!!”

“Please go to a real car dealership with experts and employees who specialize in car sales. Not to a national used car lot with under paid, under preforming retail associates. Update: Carmax corporate office and royal palm dealership called me to discuss. Jason M, GM of royal palm, was helpful and did everything he could to rectify the situation. That is the only positive to story but not enough to change the rating. The national team is useless. Not one person could name ANY of the 125+ point inspections checks. Empty apologies. Zero care given or compensation for my time and troubles that i need to invest to get the car running properly. I talked to a woman who spoke like a kindergarten teacher and treated me like a little kid. Please note that their sales team is capped on commission so their sales rep are not experts but rather glorified retail associates. I would love to sue them after the ordeal but i am no competition for a billion dollar company. Carmax was founded by the same investors as Circuit City. The downfall will be the same. CM is way too big and corporate to initiate change before failure sets in. Not surprised this company is tanking. Complete rush of a sale. There’s more damage to the car than described on website. Not to mention that the pictures on website were photoshopped. Attached are pictures of the front passenger side tire with puncture marks and rip on interior wall. Carmax let me drive off the lot like that. I live 20mins away and immediately went flat on the way. The person who changed my tire said I was lucky it didn’t pop and disintegrate while on 441. No response from CarMax corporate office about it. Also, needed to put in another 1k because there was no maintenance done on vechile on carmax hands. Even the windshield wiper fluid was empty. Carmax left a gps tracker in the car. Oh, and personal information from previous owners in the glove box. All around hack job. Beware if you are selling or buying at this location”

“I just wanted to express my heartfelt appreciation to Jason and Aaron for the exceptional service they provided. From start to finish, they went above and beyond to ensure I was completely satisfied with my car. Their dedication to getting everything just right was impressive - they meticulously checked every detail to meet my needs and expectations. What truly stood out was their professionalism, honesty, and respect. They kept me informed every step of the way, explaining exactly what needed to be fixed and why. Their work ethic was top-notch, and it was clear they took pride in their work. I'm thrilled with my purchase and the overall experience. Jason and Aaron are the epitome of what great customer service looks like. I appreciate their loyalty, respect, and commitment to ensuring I was happy with my car. I'll be back for future purchases, and I highly recommend them to anyone looking for a hassle-free car-buying experience. Thanks again to Jason, Aaron, and the entire team at Car Max for making this process so smooth and enjoyable!”