AL Packer Ford West

“I am extremely disappointed with my experience at Al Packer Ford in Royal Palm Beach. I was initially told that my warranty repair would take approximately four days. It has now been two weeks, and the work is still not completed. Throughout the process, I’ve received excuse after excuse, along with repeated promises about when the vehicle would be finished—none of which have been honored. The lack of communication, professionalism, and accountability has been incredibly frustrating. There has been little empathy for the inconvenience this has caused, and it feels like customer service is simply not a priority here. If the repair was going to take significantly longer than expected, I would have appreciated honest communication from the beginning rather than constant delays and changing timelines. Standing behind your word is an important part of customer service, and unfortunately, that did not happen in my experience. Based on how this situation has been handled, I cannot recommend Al Packer Ford Royal Palm Beach to anyone looking for reliable service.”

“I recently purchased a 2026 Ford F-250 King Ranch from Al Packer Ford in Royal Palm Beach, and I couldn’t be happier with the experience. Joe Zahradnik was outstanding from start to finish. Buying a truck is a major investment, and Joe was professional, knowledgeable, patient, and responsive throughout the entire process. He took the time to answer every question, provide accurate information, and never made me feel pressured. What stood out most was his transparency and willingness to work through the details to make sure I was comfortable and confident with my purchase. Joe’s communication was excellent, and he followed through on everything he said he would do. He made the entire transaction smooth, straightforward, and stress-free. It’s rare to find someone who genuinely cares about customer satisfaction the way Joe does. The truck is incredible, and I appreciate the effort Joe and the Al Packer Ford team put into earning my business. If you’re in the market for a Ford, especially a Super Duty, I highly recommend asking for Joe Zahradnik. He is a true professional and made this one of the best vehicle-buying experiences I’ve ever had. Thank you, Joe, for helping me get into my new King Ranch. I look forward to doing business with you again in the future.”

“I had an excellent experience working with Eric throughout my car-buying process. From the very beginning, his knowledge about the specific model I purchased really stood out. He didn’t just go over the basics—he was able to clearly explain features, performance differences, and long-term value that made me feel confident in my decision. What impressed me more was his ability to compare this vehicle to similar models. Rather than pushing one option, Eric provided honest, detailed comparisons that helped me weigh the pros and cons and ultimately choose the car that best fit my needs. Eric was also highly professional every step of the way. He was respectful of my time, transparent in his communication, and made the entire process feel straightforward and stress-free. During the negotiation process, he continued to follow up to make sure everything was going smoothly and that I was fully satisfied. Overall, I would highly recommend Eric to anyone looking for a knowledgeable, professional, and genuinely helpful car salesman.”

“Had a fantastic experience at Al Packer Ford- Angel was my salesperson and he was really cool and friendly and made the deal as painless as possible. Financing was very easy and I got out of there in less than 2 hours. Very happy with my new F150. They honored the deal I saw online about this truck and said what they said they were going to do. Will definitely be back to purchase more vehicles from Al Packer! They took my business from Arrigo West Palm who are now very scummy and dishonest. I can honestly say that I might’ve switched brands too!”

“Unfortunately, I had written a five star review, but I'll need to change that to a 1 start review. Consumers please make sure that you check your vehicles well before it leaves the lot!! Purchased a 2026 F350 and as we were getting ready to leave the dealer my wife noticed a scratch on the bumper, i told the Joe the sales person that I was going to leave the truck and not take it so that it could be fixed before the truck leaving the dealer, this was on a Friday, he assured me to take the truck that on monday morning he'd be calling me to schedule a date with the body shop to have the bumper repaired!!! Guess what monday came and not a phone call, I messaged him and he just said o sorry someone will be calling you within the hour, that NEVER happened, Tuesday came and nothing neither he messaged me that I would be expecting a call from the general manager on Wednesday and that never happened!!! MAKE SURE TO CHECK YOUR NEW VICHLES GOOD BEFORE IT LEAVES THE LOT IF NOT YOULL NEVER HEAR FROM THEM AGAIN. Thought I had found a dealer that was worth doing business with, but in reality they are the same, just wanted the sale and once that happens your on your own... Just waiting on the review request from FORD because they should know how this dealer is treating their consumers. I suppose I'll receive the same copy and paste reply message that everyone gets as a reply from the general manager!!!!”