Duncan Ford Mercury Chrysler Plymouth Do

“Unfortunately, I have had the displeasure of doing business with this dealership. I bought a used Tundra with very low miles. I asked for them to provide pictures of underneath the truck for any rust. Stating multiple times that I am coming from over 3 hours away and don't want to waste my time. The pictures they provided showed no rust, so everything looked good at the time. And they said the truck was in great shape. Truck looked great from the outside and test drive on local roads went well. So went along with the purchase. That's where it all went downhill. On the interstate, the truck nearly shook itself apart, jumping all over the lane. I had to keep it under 55 to drive safely. Called the dealership about this and they said to take it to my mechanic to see what's wrong. Dropped it off, and the next day the mechanic calls me with the list of things that are in dire need of repair.... $12,000 in repairs needed. To top it all off, he tells me that it all mostly needs replaced because the rust was so bad. And that the rust had been sprayed over with paint. How did this even pass their service department before going out on the lot? Provided the list of things needed to be replaced, along with the fact that the damage was concealed with spray paint. They have been silent for a week now, with me reaching out multiple times. Only to be told that the manager will get in contact by the end of the day. RUN, don't walk. RUN away from this dealership if you're buying used. This appears to be pattern with them. Please take heed of this warning. Or at least have a good lawyer. Tldr: dealership advertised the truck as in good condition. But it had been spray painted on the underside to conceal damage.”

““Working with Fred was an absolute pleasure. His professionalism, respectful attitude, and attention to detail really stood out. He answered all my questions clearly and made the whole car-buying experience smooth and stress-free. Top-notch service!””

“Fred was great! Made it a quick and easy experience. Didn’t waste any time and was very professional. Would definitely reach out to him in the future.”

“Awesome experience buying from Duncan in Rocky Mount. I’ve purchased several from the crew here and they haven’t let me down. Codie was great help and stayed as late as it took to get the deal done. Highly recommend Duncan, and give Codie a call if your in the market for a ride!”

“I had an appointment today, I totally messed up what time I was supposed to be there. Also had zero clue what I was doing considering I’ve never had a car payment or purchased a car from a dealership. But let me tell you… Rodney and Ben took super good care of me. They didn’t treat me like I was stupid, they were extremely patient through the whole process, did what they needed to help me out. My view on dealerships has changed after today. I love my new car and I loved the whole experience. I’m extremely appreciative of them both for working with me. Thank you all!”