Norm Reeves Subaru Superstore Rockwall

“Alexander McGee was awesome from the moment we walked in the door to the moment we drove off the lot with an Ascent. He was personable, cheerful, and made an effort to make sure we knew everything we needed to know about the sale. David Garcia handled the finance process wonderfully and made efforts to make sure we were taken care of properly. The experience overall at this dealership was phenomenal.”

“I have never had a better shopping experience than this one. Their sales consultant, Ryan was incredibly affable, laid back, compassionate, and open. I can't express how grateful he is. Excellent interactions with Ryan short and Andrew’ I heartily suggest them. Ryan short and Andrew were excellent. respected, and since I was familiar with the industry, I gave them a little beating. Andrew who works in finance, was also fantastic. Very intelligent but not forceful. Without a doubt, these two individuals stand out. Compared to the others there, you can tell they are productive.”

“My husband and I met with Ryan and Kyle, from Norm Reeves Subaru, while searching and buying a new 2026 Outback. Working with Ryan as he showed us the car and all its details was a delight. He was very professional and polite. He gave us a lot of information and allowed us to choose between the Ascent and Outback. Kyle was also very professional and kind while we discussed numbers and the cost of the Outback. He worked with us and allowed us time to think about our decision , with out pushing us or pestering us. It took us a week from the time we test drove the car to the day we went into purchase, but we were allowed the time. When we went into finally purchase the car everything went very smoothly and quickly. David, made the signing process fun and easy. We appreciated the quickness and banter while signing. The whole process was easy and smooth. I highly recommend working with Ryan, Kyle, and David at Norm Reeves Subaru, in Rockwall, Texas. They get a 10 out of 10 from both my husband and myself. Great work Gentlemen.”

“First off - I’m highly skeptical of car dealerships. We literally were out because we went and looked at a car in mesquite. It didn’t work out, so we found a car at this dealership. Drove out to rockwall and test drove the car we saw online. Unfortunately, the financing for this car ended up not being in our budget. Josh was helping us from the get go - but Karl happened to find a 2021 Subaru Legacy that someone had traded in. Beautiful car! And fell lower than our budget. Josh had so much knowledge on Subaru and their safety features, and every little thing about Subaru. Beyond impressive. If I could remember 1/4 of it - I’d put it here for any other skepticals out there. He made us feel so much better to going from a DIE HARD Honda/Toyota buyer - to owning our first ever Subaru. Karl was not very pushy, at all. And that’s typically what I’m used to with car dealerships. They don’t make you feel dumb about what you can afford or guilty for not taking a car that they offer. No secret fees. No “got me back to finance and the price changed $50 a month” b.s. never dealt with a dealership like this. With their transparency. Would totally work with Karl and Josh again. Can’t recommend them enough. Thank you Norm Reeves, Karl and Josh and poor Devon staying late for the financing! Yall are awesome!!!!”

“I had a great experience purchasing our vehicle. The entire team was friendly, patient, and incredibly family-oriented. I brought my three young children (ages 6, 4, and 2), and everyone was so kind and accommodating, which made the process much less stressful. I especially appreciated that there was no pressure or haggling. They were upfront and honest about pricing from the beginning and worked hard to help us find the best deal for our budget. A special thank you to Romy for providing excellent customer service throughout the process and to Devin, the finance advisor, for making everything clear and easy to understand. Both were professional, knowledgeable, and a pleasure to work with. If you’re looking for a dealership that values honesty, transparency, and great customer service, I highly recommend them!”