Clay Cooley Hyundai of Rockwall

“Jenifer and her team are exceptional. We have a whole fleet of cars from CC Hyundai and we come back for service ONLY because of her attention to our team. She makes the drive worth our time as she works to make the whole process as smooth as possible. She is always quick to let us text ahead so we can minimize wait times and she pi It’s our team in a loaner while the work is being done. This keeps our sales team on the move and able to serve our customers. It’s a wonderful and valuable relationship.”

“Thank you Jennifer! Our A/C went out and Jennifer made the experience great and was very helpful and went above and beyond, all this was from the minute we walked in, to the prompt updates, letting us know about part delivery updates and time frame of when the repair might be done. The professionalism Jennifer has, has not gone unnoticed. The entire service department was outstanding as well. We have now found a service center and an advisor. We will definitely be back!”

“Mario Hubbard and West Park were an awesome team. They work out a plan to fit my budget. Thank you both for helping us with this purchase!”

“I had a really disappointing experience with this dealership that I feel others should be aware of. Earlier this week, I was given a written price quote for a vehicle, and that same price was also listed online. Based on that, I moved forward in good faith and even asked if they could beat a pre-approved interest rate I already had through my bank. Without clearly communicating any changes to me, they ran my credit—but for a loan amount that was $2,500 higher than the price I was originally quoted and saw advertised. I was never informed of this change beforehand. In fact, I had to follow up myself after not hearing back, only to be told the original pricing was “incorrect.” I spoke with the general manager to try to resolve the situation. While he did apologize, he ultimately said there was nothing he could do. I also made it clear that the sales associate never reached out to inform me of any price change before running my credit. This felt extremely misleading and, honestly, unethical. At minimum, I would expect: • Clear communication before running my credit • Transparency if pricing changes • Respect for the written quote and advertised price Instead, I was left feeling like the numbers were changed behind the scenes to see what I would qualify for, rather than what I actually agreed to. I would strongly encourage others to double-check everything and get full confirmation of numbers before allowing any credit checks. Proceed with caution.”

“I always said my next car would be brand new, straight off the lot, and Mario helped make that dream a reality! From the moment I walked in, he was incredibly friendly, patient, and professional. Buying my first brand-new car felt like a huge milestone, and Mario made the entire process smooth and stress-free. He took the time to explain everything clearly, answered all my questions, and made sure I felt comfortable every step of the way. He even gave me a little case of Hyundai branded earphones to give my son as a souvenir. If you’re looking for someone who truly cares about his customers and makes car buying easy, just ask for Mario!”