Fitzgerald Subaru

“I had bought my last 2 Hyundai's at this dealership and I decided I wanted a new Subaru Outback. I shopped around and Fitzgerald had the best price for the color and model I wanted. I contacted the Sales Manager via email and explained what car I wanted and that I was looking forward to the same great experiences I had with my last 2 cars from this dealership. He emailed me back the total out the door price and the next day I stopped in to buy the car. I was in and out including all the paperwork in about 90 minutes with my beautiful new Outback with a great price and no haggling needed, Another amazing experience at Fitzgerald in Rockville.”

“Meeting James R.(salesman) was great experience. Most salesman do not ride with you during test drive, when asked he jumped right into the passenger seat. During the test he informed me of so many Subaru tidbits that I was completely unaware of these notes pretty much sealed the sale for me. James was patient, informative, proactive and team Subaru Rockville made my experience a breeze. I love my purchase. Go see James R.”

“This was my first time going to this Subaru location. I made an 11:30am appointment for service on a Saturday. When the car was dropped off, Matthew told me it would be 2-3 hours just for a diagnosis for a check engine light (the actual repair time would be longer depending on the severity of the issue). They asked me if I would be ok leaving the vehicle with them until Monday — I said no. I said I needed an update and diagnosis same day. I said I would make a determination about repairs once I knew the issue. They never told me what time they closed. I called at 3:20pm to request an update and they told me the service department had already closed at 3pm and doesn’t reopen until 7am Monday. They said there was nobody to contact (no employee, no manager) and no way to get my vehicle out of the service dept. What was the point of making an appointment if I couldn’t even be told what the issue was for two days (let alone actually repair the vehicle)? Worst possible customer service — do not go here for any services! Update: I specifically told Matthew to only communicate with me and provided my phone number (the same number on the appointment) — not my 16 year old son who they made sign all paperwork at the drop off, or my elderly mother. I was planning to buy a new vehicle at this location prior to this bad experience, but instead went to Fitzgerald Gaithersburg a week after this experience.”

“I came in for a routine 60,000-mile service on my Subaru Forester (in perfect condition) and ended up being heavily upsold on multiple fuel system “cleaning” services that I later learned are not part of Subaru’s recommended maintenance schedule. I was charged separately for a fuel induction service, fuel injector/rail cleaning, and throttle body cleaning—three procedures that overlap significantly and are typically performed together, yet billed here as separate services totaling over $650. Throttle body cleaning was done previously at 45k miles on my car, and the fact that they did it again (without communicating with me) at 60k was outrageous! The battery replacement was also priced far above local market rates, and several of the recommended items felt more like profit-driven add-ons than genuine maintenance needs. To make matters worse, after booking the service on a Saturday, the whole experience felt rushed. Despite the size of the bill, I didn’t even receive a basic car wash, which most dealerships include with major service appointments. It added to the impression that the focus was more on pushing extra services than providing a complete and thoughtful customer experience. On top of that, I was also charged a 3% credit card fee, which was never clearly disclosed upfront. For a bill of this size (2.8k!), that surcharge was substantial and contributed to the feeling of being taken advantage of. The overall experience left me feeling that the service recommendations were not transparent, and that I paid for multiple unnecessary or overpriced procedures. I would strongly advise anyone coming here to request the Subaru factory maintenance schedule in writing, confirm all costs in advance, and ask about payment fees before approving any work. Edit: The Guest Experience manager, Maddie, reached out to me, listened carefully, and worked to resolve the issue. They also offered compensation for the inconvenience. I sincerely appreciate their effort to address customer concerns and their willingness to make things right.”

“Johnny Figueroa was excellent. He was thoughtfully communicative from the first general inquiry I made through the Consumer Reports website's "Buying and Pricing" tool. While I live in southern Maryland, I cast a wide net to buying a car and was ready to travel across the entire state. To Johnny's credit (as well as Nick Zahra), they made the experience easy: I felt welcomed as soon as I entered the dealership. Nick was easy to talk to, and he directed me to Johnny immediately, who set me up for a test drive for the Crosstrek Limited (Lithium Red), which they didn't have in the Sun Blaze Pearl color I *really wanted. Before leaving, they suggested I look at a different trim in the Sun Blaze Pearl - Crosstrek Wilderness -- a trim I wasn't really familiar with. The color was *amazing, even more so in the Wilderness trim given its ruggedness, enhanced ground clearance, and unique styling. I took it for a test drive and I was sold! Nick offered me an incredibly reasonable price, and we were set as soon as I got back from driving it. I LOVE IT, and can't wait to pick it up at the lot later this month. (They of course offered to have it delivered, but I don't want anyone else driving "my car". I'm telling you, I love it.) I'm grateful to Johnny Figueroa for making the experience easy: no pressure tactics, no BS. He listened thoughtfully, and gave me options. I would *never have considered that trim without Johnny's suggestion. With the deal Nick offered me, it was a no brainer. Together, they made it happen. The dealership earned my deep appreciation and highest rating. I only regret that I live too far to get my vehicle serviced with them. All in all, a truly positive experience. Thank you.”