Ed Koehn Chevrolet Inc

“I had such a wonderful experience at Ed Koehn Chevrolet in Rockford, MI! Joey W. truly made a difference, going above and beyond to ensure my Chevrolet Equinox EV purchase was smooth, stress-free, and enjoyable. The whole team really impressed me, from the salespeople and loan officers to the finance department, everyone worked together seamlessly and treated me with respect and transparency. After visiting dealerships in Grand Rapids, Greenville, Troy, and Lansing, MI, and even exploring options online, this was honestly the best experience I’ve had. If you’re looking for a dealership that genuinely cares about its customers, I highly recommend this one!”

“I purchased my 2014 Ford Explorer from Ed Koehn in Rockford on November 22nd. Approximately three hours after purchasing the vehicle, it experienced a long crank upon starting. I brought it back to the Rockford dealership on Monday morning, where they refused to address the issue. I then took the vehicle to Ed Koehn in Wayland, where they replaced the fuel pump under the warranty (I paid the $100 deductible). I drove the car for two days, after which the long crank issue returned. I contacted the Wayland location and was instructed to bring the vehicle back for re-diagnosis. I dropped it off on Monday, December 29th. The dealership had my car for a total of five weeks. During this time, communication was minimal unless I initiated contact. After several weeks, they reported that all six fuel injectors were bad, stating they believed the previous owners had used the wrong type of gasoline. One employee informed me that the warranty would cover the repair so we said they had the go-ahead to tear the engine down. After several days of hearing nothing, I called again and spoke with a different employee who told me the warranty company was not covering the repair and that they would complete the work for a discounted rate of $1,000. I questioned how I could be held responsible for damage allegedly caused by the previous owner, especially since the dealership’s website states that all vehicles undergo a thorough inspection prior to sale. I was told the vehicle was sold “as is” and that they would not cover the repair. At this point, I no longer trusted their diagnosis after obtaining another professional opinion. I was charged an additional $120 for the teardown, which I only authorized because I was falsely told it would be covered by the warranty. When I went to pick up my vehicle last week—after five weeks—it had approximately 16 inches of snow on it, indicating it had not been started or driven in several weeks. Upon starting the car, the check engine light was on and the vehicle was misfiring. When I initially dropped it off, the car was fully drivable aside from the long crank issue. There was no check engine light and no misfire. At this point, I have driven the vehicle for a total of two days and three hours and have paid an additional $220 with absolutely no resolution. I now have to pay for a tow truck to take the vehicle to a different mechanic to avoid damaging the catalytic converter. I have attempted to go through the chain of command with no resolution. I am absolutely disgusted and heartbroken by how this situation was handled. I come from a family of Ford loyalists—my father dedicated 18 years of service to Ford. However, due to this experience, I will not be purchasing any future vehicles from Ed Koehn and will be advising family and friends to do the same. I understand that I purchased a used vehicle, but when you buy from a well-known dealership, you expect some level of protection when serious issues arise within three hours of ownership. This entire experience has been a headache, compounded by poor communication and inconsistent information from multiple employees. I would strongly advise against purchasing a vehicle from any Ed Koehn dealership.”

“Great Experience!! Hamza was a world class salesman and took care of my wife and I with our new car purchase. Thanks again for the great service and car. If you're looking to get a new car in Rockford, MI these are the people to be calling. Thank you!!!!”

“If you're in the market for a new vehicle, I highly recommend Alex C. At Ed kohen. He listened to our needs, no pressure and honest feedback on vehicles. He was personable and knowledgeable. No stress buying experience. Finance was great and no pressure to up sell add on protection and gap etc on the back end of sale. Reasonable/fair trade in values. Entire process start to finish was smooth and stress free.”

“After dealing with another well known dealer for the last vehicle (2014 gmc terrain) and kind of getting shafted. I was pritty impressed with how easy Matt and Ed Koehn made the transition with the trade in and the upgrade to a 2023 Chevy Equinox. The only negative I have is the price point, but given the circumstances it is totally understandable the way it turned out. We thank you Matt and would recommend to anyone that asks to visit and ask for a real down to earth and to the point guy. Along with anyone in that location (Rockford) super helpful group. (Edit) After almost a month of making a deal on our new vehicle and trading in our old vehicle. We are surprised to see the payment for the old vehicle still pulling from personal account. (Which was stated before the signing that they pushed our payment for the new loan to beginning of January, gaving us hope to having a little extra funds for the Christmas coming around the corner) Given this deal was singed and settled almost a month ago id figure that would be ample time even with Thanksgiving being thrown in there. Seems that Ed Kohen is caring more towards pushing customers into vehicles and gettin them out the door then caring about the customers and putting forth the effort to making it a smooth transition. "Sign and forget" may be Ed Kohens position of thinking. Im really not impressed at this point. Now we are in a position where we will be paying old loan untill its resolved and the "extra" that is paid till then would be put towards the old loan. The "extra" would be added once resolved to a savings and could be retrieved so in the end of things not a huge deal, but in the moment its taking presents out from under my kids tree and funds that we dont necessarily have out of our pocket.”