Audi Roanoke

“I was in for service Tuesday morning, Kaleb was my advisor. I love the parks family, I bought my car here from Bill call, I’ve always come to this location for service and I have never had a problem. Kaleb kept me informed on everything that was going on with my vehicle and got me out in a prompt timely manner. It was a little uncomfortable in the waiting area hence Audi is under construction but it wasn’t unbearable, with that being said, when coming to a luxury dealership I expect a higher feeling environment. There was no complimentary snacks in the basket, no waters in the fridge, the coffee bar area had coffee stains all over and the trash can was overfilling with trash and coffee grounds. I also couldn’t help but notice the younger woman who sits at the front desk did nothing to try to contain this, she sat on her phone the entire time I was there, almost like she was watching a movie at home. I hope Audi service is back to normal sooner rather than later.”

“I’ve owned several Audi’s over the years and never have I had such an awful experience as the one I had this week. I had a 9am appt wasted an entire day driving from Lynchburg because they still didn’t take my car back at 2pm when I was ready to leave. I had emails from one of their associates who scheduled me due to a recall to my Q5, showing “I had a loaner vehicle set up and that it would take 2-2.5 hours max”. Well Craig M in service didn’t care about any of that. He was pissed at the world for waking up that day and never had a welcoming or friendly word to offer. I literally thought I was on a hidden camera show with bad customer service it was so awful. I was able to get the number for Adam, the owner of the dealership and called and texted him as well, as I would want to know about such experiences at a dealership I owned and never heard back from him either. I will gladly drive the 2 hours to Richmond where they treat their customers great and hate that I didn’t just take it there to begin with. Who knew basic recall and supposedly simple fix would turn into such a bad experience. But I’m glad I know now. Because I’m due for another car soon and I wouldn’t take a free one from this dealership. If I could give zero stars as an option, I would.”

“I cannot say enough great things about Kaleb at Audi. From the very beginning, he went above and beyond to help me through a long, stressful process involving my warranty and a full engine replacement that took over a month. He kept me updated every step of the way, always took the time to answer my questions, and treated my situation with genuine care and professionalism. It’s not often you meet someone who not only understands their job but actually cares about the customer’s experience — and that is exactly who Kaleb is. Because of his patience, communication, and dedication, I felt supported and confident throughout the entire repair process. If you’re looking for someone who truly advocates for you and makes sure everything is handled the right way, ask for Kaleb. He’s the reason I’ll continue to come back to Audi. Thank you again for everything — you made a very difficult situation manageable and truly earned this 5-star review.”

“Jim Thomas and the crew at Audi Roanoke really came through for me while looking for a car for my son. Jim was quick to respond to my text messages and easy to work with to wrap up the deal the next day in person. The dealership came through with an awesome car at an amazing price.”

“Today, I had the extreme pleasure to be fortunate enough to buy an Audi from Audi Roanoke. Erin was my salesperson, with some help from sales manager, Evan. I can honestly say I have never had a more pleasant and enjoyable experience buying a car than with them. They were patient, friendly, fun, and amazingly knowledgeable about their cars. I was very specific on what I wanted and they literally bent over backwards to find the exact car I wanted. I truly felt like I was car shopping with friends. They are the best of the best! It was obvious from the beginning how sincere they were and wanted to make sure I would have exactly what I wanted. They negotiated a VERY fair deal with me, and I got an amazing vehicle thanks to them. Most impressively, you could clearly tell they were genuinely happy for me and happy to see that they helped me get the exact car I wanted. If you’re shopping for an a car, go see Erin. I promise you won’t regret it!”