West Broad Hyundai

“First time using this dealership. Yes my electric car didn’t need any complex service just inspection and at the drop off I added tire rotation. I waited in the dealership and it was Ready after a little bit over an hour, which was pretty surprising. So far, very good first impression.”

“Had a great experience with Austin at west broad Hyundai. Process was extremely smooth , got me in the car I wanted with zero hassle. Would 100% recommend if you’re looking for a vehicle to go to him.”

“Lets talk Sales & Service: SALES: I generally have my mind made up when it comes to important purchases, so working with Chad Taylor, online sales, was a very easy and efficient process, he was not pushy but encouraging because he knows his stuff. SERVICE: Now Javon Chambers is the guy I want to see when I pull into the service bay, but everyone in the service department does an amazing job. I even get videos showing me the recommended work, transparency, make its easy to trust!”

“I had a really good experience at this dealership. Everyone was friendly and the whole process felt easy and stress-free. Jovan Chambers was my service advisor. He was especially great—he’s super nice, very patient, and really takes the time to help you understand everything. I never felt rushed and he made sure everything was taken care of. Really appreciate his help.”

“I’ve been coming to West Broad Hyundai since 2008 with no major issues until now. I brought my 2019 Santa Fe in for a routine oil change yesterday. I drove home with no warning lights, but as soon as I pulled into my driveway, oil started pouring out and completely drained onto the ground. When I contacted the service department, I was on hold for over 30 minutes and had to call sales just to get assistance. Although I was informed the vehicle would need to be towed back, I had to push for the dealership to arrange the tow given that this occurred immediately after your service. A tow truck was eventually sent, and the vehicle is now awaiting inspection. Instead of spending my Friday evening with my family, I spent it coordinating getting the vehicle back to the service center and purchasing cat litter to clean the oil from my driveway. An oil change is one of the most basic maintenance services and should not result in oil loss immediately afterward. If standard post service checks had been properly completed before giving the suv, a complete and immediate oil loss should not have occurred. My primary concern now is potential engine damage due to oil loss. Even a brief period without proper lubrication can cause internal wear. I expect a thorough inspection, clear documentation of what failed, and written assurance that any related damage will be fully addressed. After being a loyal customer since 2008, this experience is extremely disappointing. I will provide an update based on how this issue is ultimately resolved. UPDATE: Today I waited the whole day and nobody from service called back. After calling them I was told service does not do repairs on the weekend. This is AFTER the service advisor told me yesterday they would look at my car first thing in the morning. So for disappointed.”