Group 1 Toyota Fort Bend

“Needed an oil change but did not have an appt. Pulled up to service area, valet person (blue shirt) was confusing; said they would go check if they can take a walk-in. 10 mins later still no updates. A red shirt person comes this time and they were ready to service the car. Communication could be better. Was quoted 1.5 hour wait. Waiting area has several red seats in front of a TV. Added another car service so total time was over 2 hours. Car was ready but you have to line up at the cashier area. Can't help but compare this location with Mike Calvert. That location offers more amenities (coffee station) & seems more efficient (quote a certain time but finish earlier and multiple desks to collect payment vs lining up at one cashier desk). Overall not a bad experience but could be better. Matt was very friendly as a service advisor.”

“Everything went well during our transaction except the wait time. It took a long time for them to do paperwork, which is kind of normal for the most part. But when I went back to pick up the car, I had to look for my sales person myself. I feel like they should be able to find my sales person, bring them to me, so that I’m not running around having to have him paged. other than that everything was good. George was tentative and worked hard to get my deal done. This is my granddaughter‘s first car so she’s pretty excited about it.”

“Every time i take my truck here I ask them not to send it through the car wash. They sometimes do and I it scratches my paint. This time they didn’t which I appreciate. However, EVERY. SINGLE. TIME. I come in for an oil change no matter the technician working on my truck. They always leave oil residue everywhere. Is it too hard to wipe it down? It leaves some drops on my driveway after driving, or it makes the underside dirtier and hard to find other leaks. Y’all charge me for “shop supplies” on the invoice, I want y’all clean the underside of my truck.”

“Our Toyota Tacoma has been serviced at this dealer twice this year, once for an oil change, a diagnosis and recently for a timing cover reseal. It’s hard to keep returning to the dealer when the vehicle isn’t returned in the same condition it was brought in. First time bolts were missing from the lower engine cover leading to a faint noise and rags were left hanging on the outside of the vehicles hood. And now after a warranty job, we found items from the glovebox sitting on the passenger seat and the whole engine bay just dirty alongside the bottom side of the hood, stained with a white residue. Upon pick up no one went over the repairs, and under the impression the vehicle was in good condition we took it home. I shouldn’t have to double check everything that the dealer does, there should be a certain level of professionalism that this dealership should have with our vehicles.”

“I recently purchased a 2026 Toyota Tacoma SR5 4WD from Group 1 Toyota, and I had a great experience working with Fahim Ali. This is actually the third car I’ve purchased through him, and he truly deserves a lot of credit for his dedication and hard work. Fahim never gave up during the process. He worked nonstop for days trying to get this deal done for me, and I really salute his patience and commitment. Negotiating was definitely tough, but in the end we were able to get everything worked out with a fair monthly payment, and I’m very happy with the outcome. The finance team was also very kind and understanding, and they really try to go the extra mile for their customers, which I truly appreciate. I definitely recommend Fahim if you’re looking to buy a car. Make sure to ask for him when you visit Group 1 Toyota!”