Jack Burford Chevrolet Inc

“​I’ve been trying to keep quiet, but I just have to share this. Ever since I was 13 years old, I’ve dreamed of owning a blue Chevy truck. But every time I tried to buy one, something went wrong—they were either overpriced, junk, or unavailable. I ended up stuck buying white trucks three times in a row! ​When I bought my 2023 Trail Boss, it wasn't blue, but I loved it. Unfortunately, it ran into major transmission issues right off the bat. Jack Burford Chevrolet stepped up and put a brand-new transmission in it for me at absolutely no cost to me, which I was so grateful for. I drove it for about a month, but then out-of-warranty cosmetic issues started popping up. The dealership was super busy, and because I'm so used to dealing with shady people, I mistook their delayed calls for being blown off. I assumed the worst, got frustrated, and didn't have the extra money to sink into it. ​I was ready to just voluntarily surrender the vehicle and walk away. I know someone else in that exact same spot whose dealership just said, "Okay, bud, wipe your credit out if you want to." But Jack Burford didn't do that. They refused to let me make a huge mistake. Even though I was acting like a total smart-aleck, mad at the situation, and being difficult, they stayed patient, understanding, and considerate. They talked me completely out of surrendering it because they genuinely wanted to make things right. ​To help me out, my salesman, Devin Parker, and the team put me into a discounted, brand-new white 2026 Chevy Colorado. They even transferred my brush guard grill off my old truck onto the new one—and said if it didn't fit, they’d buy me a brand-new one that did! They didn't have to do any of that. ​I drove the white truck for a week. It ran like a dream, but I was honestly heartbroken and devastated missing my Trail Boss style. I called Devin back, and once again, he went above and beyond. For seven days straight, he searched thousands of VINs and fought with other dealerships to lock down a dealer trade. ​Now, I’m getting my absolute dream truck: a 2026 Chevy Colorado Trail Boss in blue, at a payment I can actually afford! ​I’m embarrassed by how I acted at first because I was just so mad at the situation, and I didn't deserve all the extra grace they showed me. On top of that, I don't have a lot of money and I don't dress up. Other dealerships in the past treated me like garbage based on my appearance, but Jack Burford NEVER looked down on me or judged me. ​They fought against my own stubbornness to protect me and get me what I wanted. If you need a vehicle, please go see Devin Parker at Jack Burford Chevy. Early happy birthday to me! 💙 Now we just wait and practice patience”

“Best car buying experience ever! Great customer service and a great deal. Definitely recommend buying a car here for sure. Jason and Bradyn, Alex are honest and we had a great day. Will buy again.”

“My Experience with Jack Burford Chevrolet ​I had a mixed experience purchasing a vehicle here and wanted to provide an honest breakdown of how things went, both during the sale and during the post-purchase process. ​The Positives: ​The Vehicle & Deal: I am very happy with the car itself. The vehicle is in great condition, and the initial deal we negotiated was fair and competitive. ​The Sales Team: The sales staff did a good job. They were helpful, professional, and made the actual buying process smooth. ​The Post-Purchase Issues: ​Warranty Cancellations: I originally purchased both an extended warranty and a tire & wheel protection plan. I later decided to cancel both. While the cancellation process went through and the refunds were successfully issued, it did require extra administrative follow-up to ensure the funds were properly processed. ​Registration & Sales Tax Overcharge: This is my main point of frustration. The dealership charged me several hundred dollars more for sales tax and vehicle registration than the actual official cost. Despite following up to get this corrected, I have yet to receive a refund for the overage or a satisfactory explanation as to why the numbers don't match up. ​Summary: The sales experience and the car itself deserve a solid rating, but the post-sale accounting discrepancies regarding registration fees and tax have been frustrating to resolve. I hope management can look into this and provide a proper resolution. 3 star”

“Great experience. I worked with just about every dealership in Richmond, and this was by far the most willing dealership to work for me to find my next vehicle. I used outside financing that required some untraditional steps in order to get me into a 2024 Chevy Trax. Both Ethan and the general manager Tyler were phenomenal in making sure that all of my needs were met. They went above and beyond and even contacting the financing company for me while I was work at work and unable to do so. Fantastic experience and highly recommend Ethan at Jack Durham Chevrolet.”

“A couple of weeks ago I had to drop my old car off at Hyundai for recalls and then got a destroyed engine back. I had went and spoke with Devon Johnson, he knew we were just looking no hassle and was just the best. Fast forward, not having an engine replaced and I needed a new car fast. Devon was amazing; he helped me out so much and with the help of Brayden as well. The best people by far I’ve ever had help me and it truly made me so happy to have a lower car payment than my old. If you want a new car, yall better go to Jack Burford. Thanks again Devon and Brayden, yall are the best and it means the world to me to have a safe, reliable, and beautiful car for my family and I 🫶🏼”