BMW of Tri Cities

“Just remembered this and it pissed me off so thought I’d put a review up. March 5, 2022. My mom is in the market for a new car, paying cash. She wants something nice. We look at options online and see the X5. She likes it! I go into this dealership to take a look at one and talk to a dealer. No one even looks at me once I enter the dealership. I’m only 25 at the time so they probably assume I’m not a serious buyer. I keep waiting for someone to help me, and notice an X5 on the showroom floor. The main reason I came in was to take a look at one, so I do. I open the door and start simply looking at it. After barely looking at it for a minute (didn’t even get in the car) an extremely rude salesman with a Karen in tow tells me that this car is sold. Well how was I supposed to know? Maybe you want to put a sold sticker or something on it? Waited for another ten minutes after they shoo me away. No one says hi, no one looks me in the eye. I walked out. And didn’t look back. Made me feel disrespected and belittled. If a dealership is so snobby they forget YOU are the customer, they’re not worth your business. Will never ever consider buying from them in the future. My mom ended up buying a cherry red Tesla and loves it to this day.”

“Asim is a genuinely kind and patient salesman. We never felt pressured and he always made us feel like we were more than a sale. The gentleman that finalized the paperwork was just as kind, patient, but most of all genuine. Not once did they minimize our questions or concerns. The other salespeople were friendly without being insincere. The sales room was comfortable and they have plenty of snacks and beverages to ease the hunger pains if you have them. This dealership had a very small town local business feel to it. If you are in the market for a BMW don’t leave the Tri, stop by this spot and ask for Asim.”

“Service went as expected and the videos sent were very informative. The service tech was thorough and even vacuumed out the floor boards. I look forward to having my 2025 X5 M60i serviced at BMW Tricities.”

“Great Experience With Miguel. Definitely would purchase again from this location. Very honest and thorough. Bought the car sight unseen, all the way from New York and the vehicle was everything that was described to me. Highly Recommend this dealership. They even sent me the second key through the mail after purchasing the car thinking there was only 1.”

“I was originally set on getting a Volvo XC60 PHEV, but their lack of rebate and APR combination plus a low trade-in offer had me looking elsewhere. Luckily, I called BMW of Tri-Cities, and from the start, Anthony was fantastic. He answered all my questions over the phone and greeted me right when I arrived. He showed me the BMW X3 M50, which looks so much better in person. Solid, refined, and absolutely stunning. I got a great financing rate and discount, and the entire buying process was smooth and efficient, taking less than an hour total. Anthony even helped set up my infotainment and walked me through all the features. Finance was professional, informative, and not pushy with add-ons. Overall, a beautiful dealership, excellent service, and a truly hassle-free car-buying experience. Highly recommend!”