Walkers Renton Subaru Mazda

“I don’t leave negative reviews lightly. I have a long fuse and tend to give people the benefit of the doubt, sometimes to a fault. But after more than a year of interactions with Walker’s Renton Mazda, I feel obligated to share my experience. Buyer beware. The biggest red flag was the service department. A Mazda dealership in Seattle inspected my car during a routine oil change and found very few issues. Less than two months later, I took my car to Walker’s for warranty work, and they recommended over $2,000 in additional services, including replacing my engine air filter, which they marked as requiring immediate attention. I declined. A few weeks later, I returned to the Seattle dealership and simply asked them to inspect the air filter without mentioning Walker’s recommendation. They showed me the filter and said it was in good condition and could easily wait until my next service in six months, likely longer. I also had a frustrating experience trying to get answers about the prepaid Gold Maintenance Plan I purchased. I asked to speak with the finance manager, was told they weren’t available, and left messages with two different people after being told I would receive a call back. Despite multiple follow-up attempts, I never heard from anyone. My experience buying the car wasn’t any better. I chose Walker’s because they had the specific vehicle I wanted and I read somewhere they were low-pressure, which I was looking for. Low pressure sales was not my experience. From the needlessly long sales process through financing and warranty discussions, I felt pressured at every step. I’ve bought cars before, and this was by far the most uncomfortable experience I’ve had. I can’t in good faith recommend them for sales or service, and I won’t be a return customer.”

“Very disappointed with this service department. My wife brought in her Mazda CX-5 and was given an estimate of over $11,000 in recommended repairs and maintenance. After reviewing the quote, several items appeared to be significantly overpriced. One example was an $82 charge to replace the cabin air filter. We purchased the filter ourselves for around $10 and replaced it in just a few minutes. What concerned us even more was being told that the vehicle was essentially on its last legs and needed extensive work. Fortunately, we decided to get a second opinion before moving forward. Another reputable shop reviewed the same vehicle and quoted approximately $3,000 to address the legitimate issues that actually needed attention. I understand dealerships typically charge more than independent mechanics, but the difference between $11,000 and $3,000 is impossible to ignore. Based on our experience, I would strongly encourage anyone receiving a large repair estimate here to get a second opinion before authorizing any work. Immediately after receiving that estimate, we were met by a salesman who recommended we trade in the car and cut our losses. We left feeling pressured, misled, and with very little trust in the recommendations we were given.”

“I recently bought a used car from this store and had a great experience! I started on their website to choose from the inventory. Mai from Sales team understood what I was looking for and worked with the team to give me a favorable deal. Following that Dan from Finance helped close the finance deal at great terms with the bank. I am delighted with the way they have handled my requests even post purchase. Goes to show for some things dealing with people in person is way simpler than chatbots online. Thanks! Highly recommended.”

“This is probably my best experience ever with a car dealership service department! The staff were friendly and professional. I was provided a video of a hood to trunk, top to bottom inspection which was followed up with a detailed and prioritized list of recommended services. I had such peace of mind leaving there with my vehicle, knowing it had been thoroughly inspected, both visually and using systems diagnostics. I will be a dedicated customer for the the remaining life of my car (nicknamed "Monkey") 🐵 and I believe "she" will last longer because of that! 😆”

“Had a great experience at Renton Mazda. My wife was looking for a new car, and Tony took care of us. He took us out for a few test drives until we found the car that was right for her, and was very patient and pleasant throughout the whole selection and purchase process. Highly recommended.”