Brotherton Cadillac Buick GMC

“Full disclosure, I am leaving this review WITHOUT any request, direction or compensation from the dealership. I just needed to post this to tell people who awesome the experience was. I have purchased many vehicles over my 30 years of driving, and usually dealership basically beg you for a 5 star review. Neither my sales guy Chaz, Jasmine in finance, the owner or any other employee asked for a review. Ok, now the good part. My experience was amazing! Found a Sierra 1500 that I liked around 10am on their website. Sent in an availability request, and within minutes Chaz texted me. Simple introduction and information about the business, and a desire to do whatever they could to get the best deal on the right vehicle. Got a fair trade value over the phone , which improved on arrival and inspection at noon. Test drove the truck, it was perfect, and minimal back and forth. I wanted a lower payment that fit my budget, and they made it happen. No games, no gimmicks, just friendly discussion. They knew I was looking other places, and worked hard to earn my business. Excellent customer service, great value, friendliness, professional, totally laid back and personable. You cannot go wrong going to Brotherton for your next vehicle, new or used!”

“Having a great experience with Brotherton GMC with getting my wife her GMC Terrain Denali a few years ago it was our first stop for me adding a car. Met Jon, as we spent time test driving several cars and he suggested a Buick Envision Essence. At first I thought how old do I look. When he pulled up the car I knew it was the one. It was a 2023 Midnight Metallic matching wheels. It was the smaller clone of my Escalade. Working with Jon and Jazzman for financing was a fun experience. Each staff member was welcoming and recognized we were repeat customers and were appreciative. Maybe one day soon we will make our 3rd trip. Thank you to all the Brotherton GMC Buick team.”

“When I initially arrived, the service advisor who checked me in (Ed) was professional and helpful, and I appreciated his assistance. However, the issues began when I returned to pick up my vehicle. At that time, I was assisted by a different advisor who appeared unfamiliar with how to apply my available service points. As a result, I was incorrectly charged $189 for what should have been a covered (free) service. This lack of familiarity with basic account functions is concerning and resulted in an unnecessary out-of-pocket expense. Additionally, I experienced a delay of over 30 minutes just waiting for my vehicle to be brought out. More importantly, when the car was finally returned to me, its condition was unacceptable. The interior was noticeably dirty, with visible footprints on the side panels and dirt on the white door panels. I take pride in keeping my vehicle clean, and I brought it in in near-spotless condition. Receiving it back in such a state—especially after it had been sitting outside and handled carelessly—is extremely disappointing. While I understand that an exterior wash is not always included, there is no justification for returning a vehicle with additional dirt and visible marks caused during service.”

“I had a great experience buying my Ford Raptor from Brotherton Buick GMC. From start to finish, everything was smooth, professional, and stress-free. Drew Dussault was fantastic to work with — knowledgeable, straightforward, and genuinely helpful throughout the entire process. He made sure all my questions were answered and that I felt confident in my purchase. The sales manager and finance manager were also a pleasure to work with. They were transparent, efficient, and made the paperwork process quick and easy. Overall, it was one of the best vehicle-buying experiences I’ve had. I highly recommend Brotherton Buick GMC and Drew if you’re in the market for a vehicle!”

“I'm super happy with my entire experience here! Aman was my sales guy and I can't recommend him enough. I came in with an idea of what I wanted but had just had a terrible experience at a different Buick dealership the day before so I was a little tense. Aman was so knowledgeable, patient, accommodating, and personable. I was clear I wasn't going to buy that night since my husband wasn't with me and that didn't change his demeanor or approach at all! If you've ever gone car shopping you know the follow up messages/calls/interactions are often pushy and invasive, but I didn't experience any of that here. The whole team leads with honesty and knowledge, not trickery and pressure which is phenomenal. We came back the day after new years to buy and it was such a painless process. The finance team and sales managers were also fantastic. Aman has followed up on everything we discussed during the sale, so I actually look forward to continuing to go to this dealership for service going forward! Thanks again!”