Hatfield Buick GMC (CA)

“I brought my 2025 HD 3500 in early last week because the check engine light came on and several vehicle features were disengaged. This was especially concerning since I was preparing for a camping trip and wanted to ensure the truck was safe and reliable, without the risk of entering a reduced-performance or default mode. During my first visit, the service technician scanned the truck and found several fault codes. In addition to those codes, the check engine light specifically indicated an electrical anomaly. Although the technician believed the truck was safe to drive and explained that the light might clear on its own, he recommended that I bring it back the following week so the control module could be reflashed by clearing it and reloading the latest software updates. Based on that recommendation, I scheduled an appointment for Tuesday. When I returned for the scheduled appointment, a different service technician informed me that there was nothing they could do because the check engine light had cleared. This directly contradicted the recommendation made during my first visit and resulted in my appointment being refused. This experience was frustrating. I took time out of my day, arranged alternate transportation, and followed the instructions provided by your service department, only to have the recommended service denied. More importantly, I'm concerned that the original electrical anomaly and fault codes were not addressed or documented with a corrective action. A check engine light that clears on its own does not necessarily mean the underlying issue has been resolved, especially on a new vehicle. I would appreciate an explanation for the conflicting guidance I received and would like the dealership to review the previously stored fault codes, document the concern, and perform the recommended software update or any other appropriate diagnostic procedures. I want confidence that the issue has been properly investigated rather than dismissed simply because the warning light turned off. Thank you, Mark Russell”

“I first contacted Hatfield on May 4 about a warped airfoil. Once the replacement airfoil arrived, I scheduled an appointment for May 27 at 1:00 PM and was told the work could likely be completed while I waited. At that appointment, I explained that I was leaving on a 60-day, 5,000-mile trip on June 15 and need my truck available and reliable well before that date. I also asked Adriene to investigate a popup indicating that the USB was not connected and that an update was due but would not install as well requesting the original instructions that came with the Power Distribution Block. When I returned around 3:00 PM, I was told the repair was taking longer than expected and that the truck would not be ready until the next day. I was also told additional time would be needed to diagnose the software issue. On May 28, after several follow-up calls, Adriene informed me that the truck had not yet been picked up from the body shop (not my fault), or dispatched to a technician, and later that the technician was experiencing difficulty getting through the firewall while trying to diagnose the computer problem. On May 29, I was advised that the technician was still working on the truck and that it would need to remain at the dealership until Monday, June 1. When I called again on June 2, I was told that a radio module had not been ordered until June 1 and that it was not expected to arrive until sometime on Friday, though no delivery time could be provided. I also asked whether the order had been expedited and was told that GM does not expedite rebuilt parts. Throughout these conversations, I repeatedly explained that I was leaving on a 60-day, 5,000-mile trip on June 15 and need my truck available and reliable well before that date. knowing that I was on a tight schedule they couldn't even expedite the deliver of a part nor did they continue to try and trouble shoot the problem. The schematic that I asked Adriene to find wasn't found until I provided him a sample which he said was wrong and then provided me with the wiring diagram based on the VIN after I picked up the Vehicle. Adriene did nothing to take care of me or my vehicle.”

“I am a GMC EV owner and showed up on their doorstep needing a total non car related favor. Willie greated me at the door and I explained my need. Without hesitation he invited me in and was super pleasant and easy going. I conveyed my need and without any delay delivered on the spot. Something I will never forget. When you need a GMC and want to deal with an amazing human, head over to their dealership in Redlands and ask for Willie! Thank you Bud!! Appreciate you!”

“Kevin was super friendly and helped us with our dream truck! Gave us an amazing offer and took great of us! Best part was no mark up prices, so you know exactly the price you are getting”

“Came here to buy a new 26' GMC Terrain after doing extensive research and having a horrible experience with another GMC dealer, Boulevard GMC in Long Beach. I had actually bought a GMC Canyon at Hatfield previously, which was a great experience, so decided to come back here after the bad experience with the other dealer. Kevin greeted us and when I told him what vehicle we wanted, he brought the vehicle to us and let us look it over and also offered a test drive, but we declined since we already test drive one at the other dealership. We decided to move forward with the vehicle and "talk numbers" with Kevin. Kevin was very upfront with the pricing and gave us the best deal he could on the vehicle. Unlike the other dealership, Hatfield's salespeople sit with you during the entire process, not walking away to go discuss numbers with a manager or whatever they do. This experience was so refreshing and made us feel at ease. Kevin was very nice to work with and made the process flow smoothly. I can't recommend Hatfield GMC dealership enough for the incredible shopping experience they offer their customers!! I will gladly recommend them to anyone looking to buy a new vehicle.”