Nissan City of Red Bank

“I was approached by a young g man who asked me if I had an appointment for an oil change. I said, no, I do not. Every time I make appointments for oil changes I’ve been put behind express service and they’ve gotten out before I did so I didn’t make an appointment. The young man said I’ll have to ask my service manager to see if we can take you but you’ll be waiting 4 hours. I asked if he had any available appointments tomorrow, he walked away to “talk to service manager” and said “we can take you.” When I proceeded to the waiting room I found out there is no air conditioning whatsoever in here or the sales floor. I’ve been here for 2 hours. This is totally unacceptable. Not just for customers, but the employees should not have to work under these conditions either. 2 hours later….after I called consumer affairs my car is ready. See attached photo that is posted in the ladies room. In addition, once I got in my car and drove away, I realized that both seat settings were no longer set to mine and my husbands settings. I know this is not from getting an oil change. Someone had to take the time to reset both seats. Customer service is definitely not what it used to be, not just here but everywhere. That is a sad fact.”

“My Rogue was recalled. I called the day before and they scheduled it for the next morning. Jonathan was great in explaing everything. He asked if I wanted to stay or be driven home since it was going to be two hours. I first said home, then he showed me if I wanted to stay, you could watch, free bagels and coffee, and clear explanation and check ins. It was cool to be updated by phone, signed the documents , and no pressure to do something else on the car. He asked if I wanted to get an oil change. I didnt need it, but way cheaper than Valvoline. I'll do it here in the future. Two hours went fast. Thank you, Jonathan.”

“I had an excellent experience working with PJ at Nissan while helping my son get his first car. From start to finish, PJ was professional, patient, honest, and genuinely cared about making sure we found the right vehicle for him. Buying a car for a 16-year-old can feel overwhelming, but PJ made the entire process smooth and stress-free. He took the time to answer all of our questions, explain everything clearly, and never made us feel pressured. His knowledge, communication, and attention to detail really stood out. What I appreciated most was how respectful and personable he was with both me and my son throughout the experience. It felt like he truly wanted to help us make the best decision rather than just make a sale. I would absolutely recommend PJ to anyone looking for a great car-buying experience. Thanks again for making this such a positive milestone for our family!”

“I came to Nissan of Redbank and Joey helped me purchase a new 2026 Rogue Platinum. He was so knowledgeable on the car and explained everything about the car to me - all the features and how to use them. Then he scheduled for me to come back in 2 weeks and have any questions answered and to go over everything on the car again so that I feel comfortable with it. Great experience with Joey. Definitely come see Joey at redbank nissan!”

“Bobby is attuned to what I really want in a car, is there to deliver it, and then what I'm looking for in terms of the financial experience that I need for paying for that car. He's really a great salesperson to have. I'm really gonna love my new Murano Platinum in teal blue.”