Piazza Honda of Reading

“I would give this dealership 0 stars if Google allowed it. I called in the afternoon to inquire about a 2026 Honda CR-V Hybrid Touring and requested the out-the-door (OTD) price. The representative took my information and assured me they would get back to me shortly. After hearing nothing, I had to call back four separate times over the next four hours. Each time, I was told someone would contact me in “5–10 minutes,” but no one ever did. Finally, on my fourth follow-up call, I was informed that the vehicle had already been sold. The disappointing part wasn’t that the vehicle sold, it was the complete lack of communication. At no point did anyone let me know the vehicle was pending or that it could sell before they provided the pricing. If they had simply been transparent, I could have made a decision much sooner. What made the experience even worse was that no one apologized for the poor communication or the wasted time. Instead, they simply asked, “Is there anything else I can do for you?” as if nothing had happened. If you’re planning to buy a vehicle from this dealership, be prepared for poor follow-up and communication. I hope this review helps other customers know what to expect before spending their time here.”

“Zero stars for a review. Absolutely terrible customer service. I had a scheduled appointment to look at a specific vehicle for my daughter, and we drove two hours to the dealership because she was so excited about the car. When we arrived early for the appointment, we were told they had already sold it before we got there. What makes this even worse is that no one had the courtesy to call, text, or email us to let us know the car was no longer available. A simple phone call would have saved us four hours of driving and a completely wasted day. My daughter was so disappointed that she broke down in tears after finding out the car had been sold. Instead of showing any empathy or apologizing for the situation, the salesman had an “oh well” attitude, as if our time, effort, and disappointment meant nothing. That lack of compassion and professionalism was honestly more upsetting than losing out on the car itself. I understand that vehicles sell, but if you schedule an appointment with a customer, the least you can do is communicate if the vehicle is no longer available. This experience showed a complete lack of respect for your customers’ time and feelings. I will never do business with Piazza Honda again, and I would strongly encourage others to think twice before making a long trip based on their promises.”

“As a first-time car buyer and leaser, I wasn’t sure what to expect, but Eli at Piazza Honda made it a great experience from start to finish. He was personable, knowledgeable, and easy to talk to, which immediately put me at ease. What stood out most was his honesty and straightforward approach—no pressure, no games, just genuine help. I felt confident the entire time that I was working with someone I could trust. I highly recommend Eli to anyone looking for a smooth and enjoyable car-buying experience.”

“We had a great experience. I found the car I wanted online. We set up an appointment to see it and purchased it that day. Charles was amazing. He was very knowledgeable, helpful, courteous and the finance team was great as well. As a result, the whole process was seamless. If you are in the market for an Acura or Honda-it’s well worth the drive if you are not local. Ask for Charles!!!”

“This is my go to car dealership. Erika Delgado is the best. I have purchased 6 cars from Piazza Honda and have always been treated very well. The process is streamlined and everyone is friendly and professional, but Erika goes above and beyond. The service department is great, especially Beka. She and her team have always taken fantastic care of me and all my vehicles. It is truly a pleasure dealing with everyone at Piazza Honda.”