Leith Volkswagen of Raleigh

“I’ve bought over 50 cars in my life, and this was hands down one of the best dealership experiences I’ve ever had. I had originally worked out a deal with the previous owner of a Land Cruiser, but he ended up trading it in. He felt bad about it and gave me Ryan’s number at the dealership. Ryan told me to come in Monday morning and that he’d do what he could. He and his manager, Hunter, honored the price I had already agreed on with the previous owner, even though they easily could’ve asked more. No games, no pressure, no surprise fees. the whole process incredibly easy. We had the deal wrapped up in about two minutes, and I was in and out of the dealership, paperwork and all, in roughly 15 minutes. If every dealership operated like this, people wouldn’t dread buying cars. Huge thanks to Ryan and Hunter.”

“ABSOLUTELY HORRIBLE!!!! AVOID AT ALL COSTS!!! To start, I brought a used vehicle in for service and diagnostic test and was provided an estimate after the mechanic only LOOKED at the car and assumed he’d found the issue (which is not the professional service I expected). I was informed the door handle needed replaced and they recommended I find my own shop to paint the handle once replaced (because their painter had quit). I declined and requested they contract out to paint as I was paying for FULL service, not half. A week later after calling over 8 times and contacting sales whom had to walk to the service dept and REQUEST that they answer the phone, I finally spoke with someone who said my vehicle would be ready the next day. I called at 4:30 the next day to confirm my vehicle was ready for pick up and immediately received a text stating it needed additional repairs costing and additional $700. So this means an actual, professional and thorough diagnostic had not been completed when the vehicle was brought in and was only completed after the old handle was removed the DAY I WAS TOLD IT WOULD BE RESDY FOR PICKUP! After back and forth, I requested my vehicle to be prepared for pick up as I was en route to pick it up. I arrive at the shop…and my vehicle was not close to ready. When asked why I was told it would be ready, staff reported that the manager (Adam) told him not to get it ready until I arrived! This was after the manager reported he had “no idea” whom I’d spoken to who told me it would be ready…A COMPLETE LIE!!!! He told staff to disregard my request to prepare my vehicle for pickup! Not only was the vehicle not ready, but the filter had not even been changed after a week sitting in their shop! This was the worse service I’ve ever received and I do not recommend this dealership to ANYONE!”

“We bought a 2024 Taos last month. It had an electrical issue within 24 hours. They took it back, gave me a loaner vehicle, fixed the issue for free, and my wife and I are happy. Thanks to Eddie and Jason. This is my third time dealing with a Leith dealership and all have been good experiences.”

“Ihad an outstanding experience working with Ryan. From the moment I walked in, he was professional, approachable, and genuinely focused on helping me find the right vehicle—not just making a sale. He took the time to listen to what I wanted, answered all my questions thoroughly, and never made me feel pressured at any point in the process. Ryan’s knowledge about the vehicles was impressive, and he made sure I understood all my options, features, and pricing clearly. He was patient, transparent, and went above and beyond to make sure I was comfortable with my decision. The entire process—from test driving to final paperwork—was smooth and stress-free thanks to his attention to detail and excellent customer service. If you’re looking for someone who truly cares about your experience and will treat you with honesty and respect, I highly recommend asking for Ryan. I couldn’t be happier with my purchase and the service I received!”

“Daniel and Summer made my car-buying experience easy and completely stress free. Even though I walked in 30 minutes before closing, they were incredibly accommodating and never made me feel rushed. The Jetta I purchased was an amazing deal and is in perfect condition! I couldn’t be happier with both the car and the outstanding service from everyone at Leith VW. Highly recommend checking them out!”