Johnson Lexus of Raleigh

“My experience with Paul was amazing. He was not pushy. He was extremely thorough, professional and very kind. He made the transaction quick and painless and followed through every step of the way. When I need another vehicle he will be my go to salesman. I highly recommend him to anyone!”

“I am extremely disappointed with the service I have received from the Lexus dealership in Raleigh. I brought my 2018 Lexus GX in for service four times within the past year, and during one of those visits, the dealership lost my engine cover. After I brought this to their attention, I was told a replacement would be ordered and installed. That was over four months ago, and I have never received a call or update. I have repeatedly attempted to contact the service department manager and left multiple messages, but none of my calls have been returned. The lack of communication and accountability is unacceptable. To make matters worse, during my most recent visit, the technician left black handprints and marks all over the interior headliner/roof area of my vehicle. Seeing my vehicle returned in that condition shows a lack of care and professionalism. I chose Lexus because of its reputation for quality and customer service, but my experience has been the exact opposite. Losing parts, failing to follow up on promised repairs, ignoring customer concerns, and returning a vehicle with a dirty interior is not the level of service I expected. I hope management takes this review seriously and addresses these ongoing issues. — A very frustrated customer and Lexus owner.”

“I had an excellent experience working with Mr. Baldwin. He provided outstanding customer service and took the time to truly listen to my needs rather than simply trying to make a sale. He paid attention to my budget and helped me find a vehicle that met my requirements for space, comfort, and appearance.”

“I had an absolutely AMAZING car-buying experience with Marcus Baldwin at Lexus on Capital Boulevard in Raleigh! I called him on Friday with a list of my must-have creature comforts, and by Monday - voilà! - he had everything ready for me. Not only did he listen, but he delivered exactly what I wanted, with a few great options to choose from. The entire process was seamless, stress-free, and truly centered around excellent customer care. No hassle, no pressure - just top-tier service from start to finish. If you’re in the market for a car, do yourself a favor and go see Marcus. I’d recommend him to friends, family, and even strangers without hesitation. Trust me - you’ll leave a HAPPY customer!!!”

“Highly recommend Johnson Lexus Raleigh! Marcus made the whole car-buying process so easy. He’s a straight shooter and recommended an RX350 that fits my lifestyle perfectly. Huge thanks to the delivery and account management team for the smooth handoff. I’ll definitely be a long-time customer for my future service needs!”