Toyota of Plano

“I had a great experience working with Anwar at Toyota of Plano. He was patient, knowledgeable, and genuinely invested in helping me find the right car. I really appreciated how attentive and transparent he was throughout the entire process. He took the time to answer all my questions and made sure I felt confident every step of the way. His professionalism and customer‑first approach made everything smooth and stress‑free. I’m very happy with my new car and truly grateful for his outstanding service. Highly recommend!”

“Had a great experience with Chris Salto at Toyota of Plano. I wasn't planning on buying a car Friday (isn't that what everyone says), but I got a call from Chris offering to put me in a 2026 (mine was a 2025, with barely 8K miles on it) and lower my interest rate (that was the part that intrigued me) and upgrade me to a 4x4 (which I really wanted). Fast forward a few hours, I came in, he did indeed lower my interest rate (X%), and put me in a 2026 Tacoma TRD Sport in army beige tan. The only thing I lost was the beautiful blue color I had so many compliments on. But it was a fair trade for what I got. A brand new (10 Miles) 2026 Tacoma TRD Sport, at XX% (lower), and kept my payment nominally the same. Thanks Chris! Here is the detailed review, based on my AI Recording of the entire experience! **Subject: Purchase Experience & Recommendation – Chris Morgan** **The Purchase Process:** * **Positive:** I want to give a huge shout-out to the team—specifically Chris Ramos and Chris Salto. They were proactive in reaching out about an upgrade that actually made financial sense. I was able to trade in my 2025 truck for a 2026 4x4 TRD Sport and successfully negotiated my interest rate down from xx% to x% while keeping my monthly payment exactly where I needed it. * **Positive:** The finance process was seamless. Returning to the same finance officer I worked with previously made the paperwork move quickly, especially regarding the GAP insurance refund and the transfer of my DV plates. * **Negative/Constructive:** Initially, there was a $200 gap in the monthly payment due to the higher MSRP of the new model. While the team eventually found the savings to match my current payment, it took some firm negotiation to get the numbers to align with my budget. * **Negative:** While I am thrilled with the 4x4 capability, the specific blue color I originally wanted wasn't available on the lot that day. I chose to prioritize the financial deal and the upgrade over the color, but broader inventory on those specific high-demand colors would have been the "cherry on top." **Service & Delivery:** * **Positive:** The transition between vehicles was handled very well. Chris was helpful during the swap of my personal belongings and provided clear information on the maintenance schedule and the new turbo 4-cylinder engine specs compared to my previous V6. **Overall Verdict:** I’m very satisfied with the upgrade. I walked out with exactly the truck I wanted originally (4x4 TRD Sport) with much better loan terms. I would definitely recommend Toyota of Plano to anyone looking for a transparent and professional sales team.”

“I recently had my Tacoma serviced and wanted to recognize Zara for the outstanding support. She was professional, clear in her communication, and very respectful of my time. She set accurate expectations, kept me informed throughout the process, and ensured everything was handled smoothly from check-in to pickup. The experience felt organized and well managed because of her attention to detail. Please extend my appreciation to Zara for delivering such a high level of customer care.”

“I’ve purchased two vehicles from Toyota of Plano. Their sales and finance staff are knowledgeable and professional. Hossein helped me with both of my purchases. Today, I brought my new RAV4 in for its first service. Zara was my service advisor and greeted me with the warmest smile. She took care of me and got me in and out.”

“Absolutely loved our experience with Alex K! He helped us find our perfect minivan, which was very popular and hard to find. The whole process was smooth and Alex K really took the time to show us options and test drove a few cars. I highly recommend reaching out to Alex and let him help you buy your car. Very responsive and helpful. Thank you Alex we love our new Sienna! Also shout out to the finance manager Omar for helping us as well. Great experience overall.”