Autos of Plano

“Happy customer here. I recently bought a beautiful Jaguar F-Pace from Autos of Plano and it couldn’t have been easier. I worked primarily with Oscar Franco in Sales and he was a great communicator. I picked up my car from out-of-state (flew in, drove out) which requires a little extra logistical coordination. Everything went smoothly and on the day of pickup, I was in and out in less than 45 minutes, which I really appreciated! I would buy from this dealership again and would personally ask for Oscar again next time - he helped make my car buying experience a pleasure. 🙏”

“Please take this for what it’s worth, since every experience is different. 1/21 about 9am I call to confirm car is still available, Andre confirms that it is, so my wife and I make our way to the dealership about an hour away. We enter the building and I find Andre in the back office and wave at him. He makes his way towards us and we walk out to the garage to look at the BMW M235i. He starts the car and back up as my wife and I are looking at the car. Very first thing I noticed is that it is missing the tow hook cover, so I asked “will they be replacing that?” He assured me they had the piece or else they would order it. Now onto the 2nd thing, I see it has 1/4 tank of fuel, so I ask “will you fill it up if we buy the car?” Andres response was “oh yea definitely that’s what we do” [remember this]. 3rd thing noticed there is no floor mats in this car, didn’t get a chance to ask about it because he was texting on his phone and he sent us on our way for a test drive, but even before leaving for the test drive I see that it has mixed sets of tires, I wanted to check because it was raining and wanted to make sure it was safe to drive. We go on the test drive and the car drives well. We come back to the dealership and enter Andre’s office to discuss the car. Ask him to send me carfax in the car which he obliged and it all checked out. I asked him a couple questions about the car to where he had no clue about details or the information I was looking for, but almost sounded like he was yupping me not quite paying attention because his face was on his phone texting the whole time. So he brings in a buyers sheet. My wife and I are looking over the buyer sheet and we see that the OTD price is $25000ish dollars. I start questioning why it’s so much and instead of being able to explain anything Andre goes and gets his finance manager to come talk to us (at this point Andre looks a bit annoyed), so finance manger comes in and we start talking about cost and monthly payments. I explain that I need my monthly payments to be under $400/mo, not $490, not $401 not $407. But under $400 specifically because my son would be the one paying the monthly note on this car. He says he can’t do anything to help with that, but then I point out why is there a fee for $1450. They called it a reconditioning fee, so I ask “what is all included in a reconditioning fee?”, he gave the speal of we do a 120pt inspection, wash the car, and shine up the engine bay. I responded with “I’m not paying that”, he gave me the face of utter disgust and responded with “every dealership has a reconditioning fee” to which I replied “absolutely not because I was also working with another dealership in Fort Worth where my price OTD was $21,000”. I also explain to them that if they were truly reconditioning the car, that it would have matching tires, tow hook cover, matching brakes, and etc. So he goes back and removes the reconditioned fee, so we continuing discussing the price, they keep wanting more money to put down but I explained that I don’t have more to put down and that I feel the gap insurance was too expensive, to which I was correct. So we ended up Walking away from the deal, not because we couldn’t come to terms but my wife and I simply just did not like the smug attitude from both Andre and his finance manager. So we were back to square one again, but my son really wanted the car that Andre had and so I called to make a deposit on it, so that we could go the next day to purchase the car. Andre went ahead and took my deposit but did not inform me it was non refundable until it was emailed to me (poor communication). Come back next day and complete the deal, but to my surprise Andre refused to fill up the tank as promised and said his finance manager said NO!!! Because we refused to pay the reconditioning fee, to which Andre lied and said he told me about it when I first walked in to look at the car, said he could bring up the cameras (but never did when I asked him too). Finance manager never came back to congratulate or shake hands which I found odd.”

“Found an immaculate 2013 Mercedes E350 on cargurus and reached out to Autos of Plano. Contacted them and reached my brother Oscar an outstanding salesman. I caught Oscar at home on a snow day. Oscar was more than helpful in communicating, negotiating, and sealing the deal inside of a week. He laid out the terms and allowed us to ask questions and received thorough and professional feedback. Completed our first car purchase online thru majority texting. Oscar completely undersold us as we received our vehicle today and its showroom perfect. Only one minuscule blemish on rear bumper exactly as Oscar described it but barely noticeable. I don’t know how anyone can say anything negative about this dealership as our experience was the most blessed online and car purchase experience we have experienced in our 47 years of existence. 5 stars Autos of Plano and special shoutout to Oscar superb service and follow thru. Thank you and God bless all you at Autos of Plano may you all be blessed in all your future endeavors!!!”

“Went car shopping at Autos of Plano. What can I say… the show room had amazing selection of cars. I messaged Angelica J about my inquiries on a Lexus Ls500. Buying car process was a breeze. Would definitely buy again from Angelica J. Very happy with my purchase.”

“Was researching for a car for my wife on Car Guru’s and found this beauty. Angelica Juarez reached out to me and we were able to work something out. I never seen the vehicle in person, only saw the pics and the walk through video that Angelica sent. I had the car delivered to N.C. to be a surprise gift to my wife! The car showed up and was exactly what was listed and shown!”